+We had an amazing time
−Everything was perfect
Oliver
德国 · 家庭出游 · 2026年8月
“Perfecta parada en Tulum.”
+Estuve con mi familia en agosto 2026. En general es hotel es fantástico, como por otra parte no puede ser de otra manera, teniendo en cuenta que es un hotel 5 estrellas muy caro. El servicio es excelente, personal muy amable y atento. Desayuno completo sino.
Alessandro
意大利 · 家庭出游 · 2026年8月
“È stato un soggiorno indimenticabile”
+Tutto bellissimo curato nel minimo dettaglio
−Nulla da segnalare
Gabriel
法国 · 情侣出游 · 2026年8月
+L’hôtel est beau, le personnel plutôt sympa, mais les responsables se comportent très mal, aucune empathie envers les clients Déçu
Maureen
法国 · 家庭出游 · 2026年8月
“★★★★★ Un séjour exceptionnel”
+Nous avons passé un excellent séjour au Conrad Tulum et avons été particulièrement impressionnés par la qualité du service et l’attention portée aux détails. Le personnel est extrêmement professionnel, disponible et chaleureux, avec un véritable souci de satisfaire les clients. Les infrastructures sont magnifiques : l’hôtel est très bien conçu, parfaitement entretenu et offre de nombreux espaces pour se détendre. Les piscines sont superbes et l’ensemble dégage une vraie sensation de calme et de raffinement. La chambre était exceptionnelle, spacieuse, élégante, très confortable et parfaitement équipée. La literie est excellente et la qualité des prestations est clairement au rendez-vous. Nous avons également apprécié l’atmosphère de l’hôtel, à la fois luxueuse et très reposante, ainsi que la qualité globale de l’expérience. Deux petits bémols néanmoins : la situation est assez isolée, ce qui peut être un inconvénient si l’on souhaite sortir régulièrement de l’hôtel et découvrir les environs. Par ailleurs, la restauration est assez chère au regard de la qualité proposée. Les restaurants sont agréables, mais nous avons trouvé que la cuisine n’était pas toujours à la hauteur du standin
Melissarohn42
情侣出游 · 2026年7月
“Experience of a lifetime”
+An absolutely perfect experience. From arrival to departure, each and every team member was phenomenal. We had a fabulous stay with this team and the accommodations. They recognize the value of hospitality at this property and are truly incredible humans. Thank you all for a memorable stay. We will return as soon as we can!
“Unforgettable trip!”
+We just finished our stay at Conrad Tulum Riviera Maya, and we are honestly speechless. This was one of the most incredible travel experiences we have ever had. The property is absolutely stunning, but what truly made it unforgettable was the hospitality. Every single person we encountered was warm, kind, attentive, and genuinely went above and beyond. The level of service and attention to detail was unlike anything we have experienced before. The food was impeccable , from the bar, to room service, to every restaurant we tried. Every meal felt special, and the service throughout the resort was exceptional. We knew going in that the beach likely wouldn’t be swimmable because of the sargassum, but it was still beautiful, and the property more than made up for it. We kept finding new hidden gems, peaceful corners, gorgeous views, and little details that made the resort feel magical. The spa is an absolute must. It was breathtaking, and we had the best massages we have ever had. I genuinely haven’t felt this relaxed in years. Even if you are not staying at the resort, it would be worth coming for a spa day pass alone. We met so many other couples during our stay who felt the exact sam
L4539JTjoshs
家庭出游 · 2026年6月
“World class experience”
+This experience was world class from start to finish. The personalised experience was unmatched. The restaurants are better than any hotel I’ve experienced before. Bartender gabriel was great here. The activities are all included which were ran brilliantly by angee and roseo and itzel. Jorge daniel and Diego were amazing hosts by the pool. Amazing experience close to the all activities in tulum!
johnsC676YM
家庭出游 · 2026年6月
“Absolutely stunning resort with excellent customer service going that extra mile”
+Unreal from start to finish. The customer service is absolutely impeccable, every single member of staff is welcoming and smiling which gives that sense of comfort which is enjoyable when staying in a resort. Can’t remember the names of staff think it was Diego and jorge. The lady who does the keychains and bike rides roceo, ange (sorry for the spelling) and all the staff in every restaurant truly go above and beyond, which creates an unreal experience. Everywhere was so clean, genuinely had the nicest sushi in one of the restaurants. The cook in front of you was surreal. Simply bliss experience. Rooms are gorgeous and so clean, Can’t emphasise enough how kind the staff are. Delicious food in every restaurant with beautifully kept premises.
L5034GHnicks
家庭出游 · 2026年6月
“Conrad Tulum”
+This hotel is amazing , beautiful rooms great facilities , unbelievable food and such a helpful friendly team. Thanks so much to Diego, Jorge, Daniel, Angee, Roceo for all your warm receptions!