traceyaR9119SI
情侣出游 · 2026年2月
“Not good very disappointing”
+A 10day holiday at coco reef hotel and to be honest it was very poor only two helpful staff and the rest didn’t want to be there no enthusiasm and energy or happiness, they ran out of plates bowls for breakfast very slow in serving you tea and coffees , lunch time service was slow and unorganised getting orders mixed up , dinner in the evening was about the same and half way through are holiday there was not more rose wine no tonic for gins and brandy , finally after 4 more days we finally got some , rooms are tired and need updating and when you walk from your room to reception it smelt of sewage, on your last day nobody was offered a room to get refreshed for travelling home as probably haven’t got the staff to clean them , the manager had no enthusiasm and didn’t change a thing , this place could be so lovely as the setting of the hotel is in a beautiful place and the private beach is lovely , the whole of the staff except 2 members and the manager needs to be completely changed.
“Paradise without the service”
+We have just returned from a 10 night stay at this hotel. Overall we were very pleased with the location, clear blue waters and the hotel itself was immaculately clean. The shower heads could do with updating as the operation of these are a bit cumbersome. Plenty of sun-beds around both the pool and the beach, however they are not comfortable and could be upgraded or at least provide some cushions. Now the disappointing side. We were all inclusive and for the first 6 days food and drinks were ok, although very slow, but was to be expected. However, after that things went from bad to worse for some reason. The food when it arrived was not what we ordered or it was cold. Staff hanging around and not serving, having to go and get our own cutlery and condiments. Lunchtime we would go after the rush, although the hotel was not that busy and having to still wait up to an hour for our food. One order we placed, the same waiter came and asked us what we wanted 4 times, only to be told that they had misplaced the order an hour later!Everything is hand written down and in this day and age, tablets should be used, but they are very behind the times. Also drinks were not available, we asked fo
_veronicahirst
家庭出游 · 2026年2月
“Magical Tobago”
+Perfect location almost impossible to better. Hotel has a charm of its own but could do with some maintenance and up dating. The sea view rooms have a great outlook but would benefit from some modernisation, especially to the bathrooms. They are, however kept very clean and the hotel is in a quiet location. The best value is bad and breakfast as there are lots of restaurants within easy walking distance. The food in the restaurant does vary, sometimes very good other times the service is slow and availability of dishes can be an issue. My advice is go bed and breakfast, upgrade the room to a seaview, preferably an upstairs room. Do be aware that there are no lifts to upper floors if mobility is an issue.
NorthStar24
情侣出游 · 2026年2月
“Very good hotel and food, pity about some shortages”
+We stayed in a deluxe seafront room Jan 26th to Feb 6th on an all inclusive basis. The hotel is built in a Colonial style in lovely well cared for grounds, right on its own picturesque private beach. There are a lot of paintings on the walls and the hotel and grounds have gold painted statues in classical styles in numerous locations. There were a small number of places to walk to in the surrounding area. The rooms were old fashioned which was charming in some respects but some aspects needed upgrading e.g. bathrooms with cracked tiles and plastic shower curtains. Due to the old design of the hotel there were steps everywhere. It is not possible to reach either of the restaurants or the Bobsters bar without climbing steps. There is no lift. The old design was probably behind the strong drainage smell in the main passage to Bachanals restaurant. There were two restaurants. Tamara’s and Bachanals beach bar/restaurant, though only one was open at any time. Tamara’s restaurant was à la carte most evenings (but see below). The food in the first week was excellent. Including good quality steak and fish served in various ways with a new menu each night. Although the house wine included wi
X9504WElisad
情侣出游 · 2026年2月
“Stunning location…but don’t go all inclusive”
+I would echo everything the last 2 reviewers have said (Lydia from Bristol/UK & John from Peterborough) about this hotel. We have just returned from a 10 day stay here. We have stayed at this hotel before and will come back again because of the many positives but the negatives do also need to be mentioned in the hope that these will be actioned by management. The location of Coco Reef is the main reason we stay here. It is a few minutes drive from the airport, but amazingly there’s no air traffic noise. It has its own private beach which is perfect for swimming & snorkelling & because it is private you don’t get any hassle from beach vendors. There’s no load music either, just the background music from the beach bar being a mix of local & popular songs. There are always plenty of sunbeds & shade to be found under the palm trees. The entrance to the hotel is stunning with beautiful gardens. As we were walking down the drive one day we congratulated the gardeners as they are doing a fantastic job. The rooms are very spacious (albeit they could do with a bit of an update (more of that later) and we had the most fantastic view overlooking the beach. Our room was cleaned daily, housekee
Go25074506706
家庭出游 · 2026年1月
“Worth every penny just for the lagoon but hotel is not without fault”
+I will preface my review by saying that if you stay at coco reef, it is important to go in with reasonable expectaions. Everything is very much on caribbean time and although it is a very charming hotel, it isn't without it's faults. The hotel very much looks like it hasn't been touched/updated since it first opened. The lobby perhaps not so much, it is very charming and pretty, but the rooms and some of the dinner/bar areas really do need an uplift. For context, we went as a family of 6 (all adults) for a special holiday, as Tobago is very special to my in-laws and it was wonderful to see the island through their eyes and relive some of their memories. I will start with the highlight of this hotel, the lagoon. This is by far the crown jewel of Coco Reef. We've done a lot of snorkelling in our time but this really did take the cake. The lagoon is incredibly easy to access (we had a nervous swimmer in our party and by the end we couldn't keep him out of the water) and has a beautiful array of fish and sealife. Very special indeed to have that right off the beach of the hotel. The current can be a bit strong in the mouth of the lagoon but don't let that put you off going all the way
johnboyPeterborough
情侣出游 · 2026年1月
“95% Excellent - But A Little Bit Of Improvement Needed”
+We had 2 weeks at the Coco Reef in January 2026. I'll get the, disappointing negatives out of the way first We were pretty tired on the day we arrived and decided we'd have a pizza in the hotel. The wait, in the very quiet beach bar restaurant, was excessive. We then received what were the worst pizzas we'd eaten for many years. Bland and barely lukewarm. For some reason we seemed to encounter difficulties with a young man on reception. Nothing had happened to justify the attitude shown. The first time was after we went to pay for an evening meal at reception (we always pay in cash as we go along) The cost was 513-11 TT$. The receptionist charged us 514TT$. To be honest I wouldn't even have mentioned it had we not experienced further problems. If the hotel does not have the appropriate change they should not increase the bill. The receptionist felt that rather than the hotel loose 11 cents!! it should charge us an extra 89 cents The second bad experience with the same employee happened after the Friday night happy hour. We'd had a drink there the previous Friday. Two Nylon Pool cocktails at 45 TT$ each. The second time we had the same two cocktails at a total of 90 TT$. The lady be
C3303GOcherylb
朋友结伴 · 2026年1月
“Beautiful location and great food”
+Coco Reef is in a beautiful, tranquil location with a lovely, sheltered, private beach and beautiful grounds. While the decor could do with some updating it is quite charming and our room was large and comfortable. The food was excellent throughout, with a nice mix of buffets and à la carte dining. Breakfast is lovely and the lady at the egg station works incredibly hard and does a great job. The main downside was the service at lunch and dinner which at times was so slow and disorganised that sometimes we had to wait over an hour for one course, and on another occasion I had to ask for my starter 3 times and it eventually appeared with dessert! This wouldn’t put me off coming back though - I will just manage my expectations and reset them to Tobago time!
O6587SIjoes
情侣出游 · 2026年1月
“It ticks all my boxes.”
+Relax and Unwind. 3rd 🥉 time staying at this hotel in Jan(24,25 and now 2026). Booked through British Airways Holidays, amazing value. My wife and I stayed for 10days and loved the faded colonial style of this hotel. Staff are fabulous, management look after your well-being, always a smile, food was great, it’s all a matter of taste but we enjoyed what we ate. Rooms are clean and tidy, house keeping keeps to a good standard, plumbing is old but functional, this is Tobago, Wi-Fi ran my Apple TV without interference. The private beach, sea & sun is what it is all about, 5 star. Treat the staff well and they are lovely back. Great selection of drinks, would always recommend all-inclusive. We are returning in May, why, because we love this place. We cancelled Dubai 5 star in May lost deposit to come back to Coco Reef. I cannot understand why the negative reviews, look to the bigger picture and don’t be small minded. Thank you the good people of Tobago and all the staff at Coco Reef.
“Unusual dining experience”
+On the outside, Coco Reef Resort and Spa is elegant, picturesque and inviting. We booked dinner only and were not hotel guests. We sensed serious customer relations issues when we tried to make a reservation for a milestone anniversary. This was where we spent our honeymoon several decades ago. It was going to be a once in a lifetime experience and a highlight of our visit. The problem is the hotel is effectively inaccessible - by phone, email or online. We went in person and got the reservation. Upon arrival at the restaurant, we were bluntly told it’s not open and come back in two minutes. Strange greeting. The best part is we were seated in a beautifully set table to suit the occasion. After that, there began a string of blunders by the hostesses and servers. Orders taken in the wrong order, given a course intended for the next table, extremely long wait for our orders, no check in about our orders, mix up with drinks, no bill at the end of the meal, sent to the hotel reception desk to pay, still no bill - just a handwritten note of our order. Other than the elegant table setting, we did not feel welcome by the staff nor our anniversary acknowledged. Needless to say, we will not