+I liked that it is so close to the beach area and overall it was quiet and not crowded. I did not like that the room was not prepared for occupancy. There were no toiletries and basic things. The air conditioner was not working, it got fixed after a few days, tv, telephone were not in working order, fridge was not cooling nicely. The chamber ladies were warm, helpful and friendly.
“Avoid at all cost. Disgraceful hotel.”
+If the is a Five Star hotel, then I’m the love child of Winston Churchill and Whoopi Goldberg. It’s barely Three Star. Filthy shabby rooms, prison slop for food, the drinks (either hot or cold) are awful. Rude ignorant staff (don’t expect them to understand any English) and management who are utterly useless and don’t give a damn. This is quite simply a disgraceful excuse for a hotel. Whoever gave it a Five Star rating had clearly spent the night before snorting a suitcase full of coke.
J1362YZpaulm
家庭出游 · 2024年10月
“Dirty hotel”
+The dirtiest, unhealthiest hotel I have ever been in. Our bathroom was like walking into a scrapyard The staff do not care and are so ignorant. If you are British you will have trouble with food. Sickness is rife. Where did this place get a 5 star rating from, it struggles to get 1 star. The sea and sun was the ONLY good thing and that was free. Whichever holiday company is selling this hotel should be ashamed of taking people's money, and get their searchers to review it before many more people have the nightmare we suffered. But do the holiday companies really care?
697sergheip
英国 · 家庭出游 · 2024年9月
“Terrifying experience, don’t lose money,time and you’re healthy.”
+The most dirty and must terrible experience on our life, staff didn’t speak English , didn’t help only try to charge extra for each option, lied when arrive on location like we has only booked for 2 people room but we has a proof (printed) where is noted we are pay for large family room extra from Love Holidays UK( don’t trust in them) fly and transfer was brilliant but about the hotel is catastrophe Love Holidays didn’t check hotel and I don’t know why the didn’t do it . We are find in first room in toilet and room poo , braking bathroom , dirty shower, iron on the floor, wet and mushroom on the wall, most terrifying experience. Please don’t wasting you’re time and don’t lose you’re money!!!!When we asking to change room the ask extra charge for us, the same they refuse to call manager or make a refund , when finally they agree to change a room we are not end with surprise , room was have a guest the best bigger bug which we are seen in our life.
davidsM2292BB
家庭出游 · 2024年9月
“Scam hotel. Terrible food and drink. Avoid.”
+You will be scammed at this hotel. Got 2 rooms that were on lower ground floor and they were reeking of urine and faeces. Had to pay 100 euros for 2 new rooms (50 euro each). Learned from others there that they went through thr exact same issue, having to fork out 50 euro for new room. TOTAL SCAM OPERATION. The food is always undercooked. My wife is vegetarian and one night tried their potato soup. She discovered salami in it. She then tried the vegetable soup and found chicken in it. Had diarrhoea on several occasions. The drinks are diluted and taste off. There is very poor communication with the bar staff and they often give the wrong drink. I have been to Turkey many times and this is the worst hotel. Avoid.
+I recently stayed at this hotel and was thoroughly disappointed with my experience. Upon arrival, we were given a room that looked nothing like the pictures online. The room was neither clean nor new, with a broken wardrobe door and mold in the bathroom corners. The glasses next to the sink were dirty, and there was no toilet paper provided. To make matters worse, we had to request a change of bedding because there were hairs on the pillows and sheets, indicating they hadn’t been changed. The food was equally disappointing. If you have food intolerances or allergies, be prepared to go hungry as there were very few options available. The food that was available was unappetizing and tasteless. The staff in the restaurant were unhelpful and did not speak any English. They often rolled their eyes and made it clear they were displeased when asked for assistance. The bar was a mess in the mornings, with dirty cups, glasses, and spilled liquids everywhere. This is not what you expect from a 5-star hotel. I would not recommend staying here.
valentincvc
罗马尼亚 · 家庭出游 · 2024年9月
“Not recommend”
+I do not recommend going to this hotel. The first bad thing was the room, as I opened the door and entered the room, a strong smell of mold hit me, and the ceiling was full of mold. The balcony wasn't cleaned on my entire stay. In the bathroom, the toilet lid was stained with yellow color, you know from what. This hotel has a big problem at the restaurant, it is small and because of this it is always formed crowded food. Stay for 20 minutes to fill a plate with meat, garnish and a salad... They also don't have what you want to drink at the bar. For example at the bar at the restaurant did not have pepsi max at all on any day out of 8, on the last day at dinner they did not have beer, and the coffee machine did not work, not even at the beach bar, so if you want to drink coffee on the beach you can't. In many other days in a row they did not have the ingredients for mojito and did not bring them so I had to drink something else. What did I pay Ultra All Inclusive for? To drink water?
amnesia033
丹麦 · 家庭出游 · 2024年9月
“Keep away from this hotel”
+TLDR This is NOT a 5-star hotel! This is not even a 1-star hotel! Do not be fooled by the affordable price for a "5-star" vacation in an otherwise expensive Belek region! Keep away! You have been warned! This has been the worst experience I’ve ever had! We were initially given a room on the west side of the hotel, and the smell was unbearable due to the septic tanks located right outside. As soon as we entered, we were hit with a disgusting odor of sewage and mold. The air conditioning was covered in mold and hadn’t been serviced in ages. After our first complaint, the staff promised to clean the room thoroughly, but no one ever came. Following our second complaint, and after some help from a local contact, we were moved to a room on the east side. While the smell issue was resolved, other problems persisted. The east side rooms face a neighboring hotel with a summer kitchen that starts operating around 3 a.m., causing loud noises and conversations, sometimes even arguments. The hotel restaurant is filthy and serves the same bland food every day. If you aren’t among the first to get there, you’ll likely miss out on most of the food. The sunbeds are constantly “reserved” by people w
+The good thing about the property is food it have different options for food and the bad thing is it doesn’t have the music like disco , nor any other entertainment programs which is quiet sad
+There are no safes in the room, the room is the first floor and there are no locks on the door so we don’t feel safe. We purchased this as all inclusive and have been told the pay for a safe and then I was told there were no available safes. We door of the closets are broken.