Marija
塞尔维亚 · 朋友结伴 · 2026年10月
“Extremely disappointing experience - Deposit still not returned after 3 weeks”
−I am extremely dissatisfied with my experience at The Clevelander Hotel. From the moment we arrived to check in, the service was disappointing. The female receptionist was unnecessarily rude and unwelcoming, barely acknowledging us. Apparently, collecting the $200 deposit was the only thing that mattered. I have traveled extensively throughout the United States and stayed in many hotels, including for much longer periods, and the deposit has usually been between $50 and $100. Nevertheless, I had no problem paying the $200 deposit, as I was assured it would be refunded to my card within 3-7 days after check-out. It has now been over three weeks, and I still have not received my money back. I have contacted the hotel three times regarding this issue. After my second complaint, they finally responded a few days later, apologized, and promised to do their best to resolve the matter as quickly as possible. However, nothing happened. I contacted them again after some time, and they completely ignored my message. This is completely unacceptable and highly unprofessional. Delays can happen, but ignoring a guest who is simply trying to recover their own money is inexcusable. A hotel should
Sandrine
法国 · 情侣出游 · 2026年10月
“Good place on south beach”
+Place staff is good breakfast
Gonzalo
阿根廷 · 朋友结伴 · 2026年10月
“Puro marketing”
+La ubicación está muy bien
−Te venden la poolparty como si fuera algo épico, y la verdad que muy mala, sacamos ahí pensando que había mejor noche, estábamos de despedida de soltero. Más allá de eso, el lugar era limpio, los pasillos tenían olor raro, pero no sucio. El cuarto bien y la limpieza bien
Rebecca
美国 · 朋友结伴 · 2026年10月
“Fun , good area. Rooms just didn’t look like the pictures”
+The location
−Staff didn’t let us know about things going on and also they look nothing like the pictures online
Robin
美国 · 独自出行 · 2026年10月
“David was the BEST”
+Location
robert
英国 · 独自出行 · 2026年9月
“Not again due to noise”
+Position
−Noise! Till early hours
Jewels
美国 · 独自出行 · 2026年9月
+Location
−Rooms too small
Beatrice
美国 · 情侣出游 · 2026年9月
“I had a great day. Everyone was so friendly that staff was great. The pool was beautiful music great food even better.”
+It’s walking distance to everything
−It not having a closet big enough to put my clothes in or hang my clothes up
“Primera vez en Miami inolvidable”
+Literalmente todo. Los puntos de fuerzas seguro son la atención al cliente, las sillas que puedes utilizar en la playa ubicada a pocas cuadras La posición central cerca de todo los servicios principales
−Si tengo que puntualizar algo que no me gustó mucho fue el ruido que se escuchaba desde la habitación (no de las personas sino del ascensor)
“Very convenient location, but have to uber out every time you want to go somewhere”
+Location is perfect
−Extra taxes on food and beverages