olivier
法国 · 家庭出游 · 2026年8月
+Bon il faut bien saisir le concept: chaque chambre est en réalité un petit appartement dans le haut du village. Ensemble charmant et confortable permettant d'avoir accès au magnifique village en dehors des heures de flux touristiques. Room service efficace. Voiturier très serviable / gentil / efficace
−Distance / froideur du personnel de réception.
“Enjoyed our stay, but disappointed at prices - the room is already at a premium price”
+World class location - and that's what you are paying for. Room was really nice, couldn't be bettered, and the view from the bar and restaurant is breathtaking. Food and drink is excellent, and the hotel boasts a very impressive carte des vins. Staff are extremely polite and helpful - though they could check more frequently, perhaps, if more attention is required at the tables.... Be aware, however, that all extras are significantly overpriced - wine especially, food, cocktails, etc., If you eat and drink in the hotel while you are a guest, be prepared for a sizeable extra bill. In other hotels of this calibre - and even at a lower price - elsewhere in the world, things like having your towels made into a swan shape, with rose petals sprinkled on the bed come standard - Chateau Eza charges a huge premium - and I do mean huge - for such.
Rachel
法国 · 情侣出游 · 2026年8月
+View was incredible
−The breakfast was ridiculously expensive and very low quality, orange juice was supposed to be fresh and was not, pastries also not fresh
“Bad customer service”
+I was very disappointed with our experience. We found a hair in the dessert, which is completely unacceptable. What made the situation even worse was how it was handled by the staff. The waiter did not apologize or show any concern. The dessert also wasn’t removed from the bill. It was only after I specifically asked for it to be removed that they offered just a 50% discount on the cake. Customer service is just as important as food quality, and in this case, both hygiene and the response to the issue fell far below expectations. I hope the management takes this feedback seriously and improves both its food safety standards and the way customer complaints are handled.
RealCritic2014
独自出行 · 2026年7月
“One of the best views of the French Rivera!”
+A lovely place to stop for a drink. Yes you will pay around 10 euros for a beer or glass of wine but the service and view more than makes up for it. It is a truly special place as is the surrounding Eze. We would love to come here for dinner too. It is on our list of we return. Not to be missed!
“Chateau Eza a wonderful retreat for couples”
+We had a wonderful stay! All of the staff were so helpful and friendly. You must enjoy the amazing Michelin Star cuisine. It was the experience of a lifetime.
266yuleidym
家庭出游 · 2026年7月
“To Château Eza: Formal Complaint Regarding Our Dining Experience at Château Eza”
+I am writing to share my disappointment with our recent dining experience at Château Eza in Èze, France. We chose this restaurant because of its Michelin recognition and spent approximately $1,200 USD for dinner for four people. Unfortunately, it was one of the most disappointing meals we have ever had. The dinner lasted nearly four hours, and the pacing was so slow that it became exhausting rather than enjoyable. Even more disappointing was the food. Nearly every course lacked flavor and balance. The dishes were so elaborate that they no longer tasted like the quality ingredients they were supposed to showcase. The dessert even had a strong fish flavor, making it an unpleasant ending to the meal. We understand that taste is subjective, but this experience fell far below the standards we expected from a Michelin-recognized restaurant.
“Overall wonderful”
+Its location and property hospitality
−Its accessibility, it is at height and if you have small kids it can get tough