“Bed bugs?”
+Location, view
−We enjoyed our stay at the hotel overall, but unfortunately, we experienced what appears to be a bed bug issue. Since returning home, we are still struggling with persistent itching and discomfort. I emailed the hotel to inform them about the situation, as I believe it is important that they are aware and have the opportunity to carry out a thorough inspection. However, I have not received any response, which is very disappointing, especially given the urgency and seriousness of the matter. I am not writing this review to make accusations, but simply to make the hotel aware of what we experienced so they can investigate and take the necessary action to ensure the safety and comfort of future guests. I would have appreciated at least a response acknowledging my concern.
+Comfortable and classic. The location is nice.
−No facility in swimming pool.
Vanessa
英国 · 独自出行 · 2026年7月
“Retro friendly budget hotel”
+Location near to the coastal path and easy to get to the beach. Very friendly staff. Ballroom and swimming pool! Felt like the 1980s. Tiny view of the sea from the room. "Well, may I ask what you were expecting to see out of a [Shanklin] hotel bedroom window? Sydney Opera House, perhaps? The Hanging Gardens of Babylon? Herds of wildebeest sweeping majestically across the plain...?" Couldn't resist the Basil Fawlty quote 😁
−No wifi, 4G or phone signal in the room. Peeling wallpaper.
Sandor
匈牙利 · 独自出行 · 2026年7月
+Nice swimming pool 😊
+The food & staff were amazing. The room was clean.
−There was no fan in the room to keep me cool. The room was quite hot in the summer
“Lovely location, nothinge else”
+Just the location
−To begin with this hotel definitely needs a refurbishment , and we asked for a sea view roo and even thought the hotel was empty like ghost town they said they are fully booked and gave us the side room in this heat wave with no windflow, fuming all day and night . There was no clear instructions given and we were locked out last night and found an alternative door on the side luckily which no one mentioned. There is literally no one at the hotel to ask for help. Dont get me wrong the girl at the reception was lovely but the owner got into fight customer with booking as they can’t accommodate their toddler in the room and was a scene when we arrived . Poor thing the receptionist was literally tearing up when she gave the keys as the owner scolded her i believe. Location top notch
wendy73
英国 · 情侣出游 · 2026年7月
“Would 100% book another stay here”
+Although some areas are dated and could do with a little updating the staff were lovely and very helpful. Bed was lovely and comfortable and location was superb! Would 100% book again ☺️
−A little smell from the dated carpets but wasn’t really really bad to be honest
Thomas Christopher
英国 · 朋友结伴 · 2026年7月
“Lovely hotel, great location”
+Lovely clean room, great location and professional staff.
−Checkout was at 10:30. It should be 12:00.
Md Sayedur
英国 · 朋友结伴 · 2026年7月
“Our trip has affected with the poor service and we are disappointed”
+Location is perfect nearest to the beach
−Management, we checked in around 4:30 pm, we booked 3 rooms, unfortunately the key they provided was broken, couldn’t open the door for one room, then we went to the receptionist for a replacement key which was also not working and we had to wait 1 hour outside the room. Then , we had to leave your baggage in my friend’s room until we received another replacement key. We lost our valuable time and ruined our trip . When we got back from beach and asked the receptionist to use the swimming pool she refused to give access saying it is closed as it was 6:30 pm but on the service list it was mentioned swimming pool opens until 7:30 pm. Which really made us disappointed. There were no staff on the floor to help us to open the door. Then we came back again for the key the receptionist lady had to come with us with another key and open the door. But , the key worked for sometime and it didn’t work another time which really made us disappointed. Since, it was hot weather there were no cooling fans or air conditioning. There was only a small table fan which was unbelievable and we suffered a lot with the terrible heat. At the time of checking out there were no one in the reception whom we d
+Lovely hotel . Love staff . Was so helpful I forgot my charger plug and I asked if they got one and they said they look for me and they did thank you so much .