Samantha
英国 · 家庭出游 · 2026年10月
“I would defo recommend.”
+The location was great! A short walk to both the train station and town centre. Staff were lovely and so kind snd helpful. I had an issue with my little one's pram and I was really distressed upon arrival and staff helped carry some of my items upstairs to help ease the situation for me. They don't understand how grateful I am for this as it made me feel less stressed with how I was feeling. The staff when checking out also showed the same level of kindness and compassion when again helping me with my belongings to come downstairs due to again issues with my little ones pram and then having a baby and luggage. The breakfast was also lovely and a nice selection. My little one doesn't sleep very well and she slept the whole night in the bed.
−There was nothing I didn't like. It was a great location, worth the money and great staff.
“Comfortable hotel with free parking & convenient for Dumfries town centre”
+Fabulous breakfast. Room ok but very dark, but beds comfortable. En suite good & clean. Free parking which was a good bonus. Close to town
−Very dark room! Could do with brighter wallpaper not the dark stuff that's up. Also we had only 1 plug on the double socket that worked & that we could use, therefore could not watch TV while boiling kettle or using a hairdryer. Or vice versa. En suite could have done with another shelf or somewhere to put our toiletries.
“Still enjoyed my overnight stay would book this place again in the future”
+The property was close to our event Was a good price for one night stay
−The hotel could do with a lick of paint in places The dining room had a burst in the roof at window and a bucket to catch the water dripping in
Stijn
比利时 · 朋友结伴 · 2026年10月
+large rooms
−small bathroom, windows not blocking noise from the street
Nawina
英国 · 家庭出游 · 2026年10月
“Appalling customer service and smelly room.”
+Breakfast was ok
−Possible faecal contamination on chair, sweaty musky odor in the room and mouldy carpet at the window. And very poor and destastful customer relations- denying that I had made staff aware of existing issues and also staff fabricating lies that I had a 2nd guest in my room when it was a fellow wedding guest that was staying in the hotel in one of the other rooms.
Christine
英国 · 情侣出游 · 2026年10月
“Was ok but could be improvex”
+Breakfast was ok but not a lot of choice of cold choice
−More choice of cold breakfsat pastrys etc
KareN
英国 · 情侣出游 · 2026年10月
“Our visit to Dumfries was for sad family issues so it was wonderful that we were comfortable in our”
+Breakfast was plentiful and very tasty. Location spot on.
−The ease of checking in, simple phone call to access key. Also having to leave early we placed key in same place, we felt kindness and trust.
Morris
英国 · 独自出行 · 2026年10月
+We had a great stay and the staff were helpful
findlay
英国 · 家庭出游 · 2026年10月
+Nice big clean room, very quiet.
−Lack of atmosphere felt like an abandoned building and we were alone in the hotel.
“Love it”
+Good value and clean
−Thr hotel needs a new toaster. Thr staff know thr current one is no good. Too many people eating burnt toast