+arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we had come to see started and afterwards had to drive 2 hours back home so a totally disappointing experience and to top it off i ad paid in advance so am currently out of pocket and hoping for a full refund asap
Dasa40
英国 · 情侣出游 · 2021年10月
“Full of Asylum Seekers!”
+I almost booked this hotel for a two night stay for myself and my partner.I recently discovered that the Home Office are currently using this hotel to house asylum seekers! In the end,i decided to book up a different hotel!
X8901ZNiang
商务出行 · 2021年9月
“Shambles”
+Awful place. Terrible service and some of the guests were very rude. I would never stay here again. There are plenty better places and id suggest a skip or cardboard box would be better. Why pay money to be treated like this
ourfutureourdestiny
加拿大 · 商务出行 · 2021年9月
“Low Standard now an Asylum Seekers Hotel”
+Only stayed one night due to the hotel filling up with Asylum seekers They seem to be more concerned with them than the people of the united kingdom Place was sub standard to put it mildly. I would say to you they have lost their way and will be finished once the magic money tree dries up from the government
“No room at the Inn.”
+I arrived at 9pm with my prepaid guaranteed booking to be told the hotel was closed. However, there were people going in & out so I queried it & was then told it was fully booked. I said I had a confirmed paid for booking & was told they had cancelled it. I said I'd received no communication to say that from either the hotel or from Hotels.com but they just said they'd had a big block booking so had cancelled all existing bookings & there were plenty of other hotels in the city. I was offered no help arranging other accommodation & was basically left to walk the streets. Absolutely disgusted.
“Don’t book”
+The room had damp in and was very cold on a night, heating didn’t work and the cleanliness was disgusting there was hair in the bath which wasn’t cleaned properly, toilet wouldn’t flush properly and the room smelt like cigarettes. And also the fire alarm would randomly go off whilst sleeping this would scare me. Worst hotel I have ever been to. I will never book again
+Was ok window and net curtain needs a very good clean, toilet dont flush very well felt the springs in the mattress tv remote didnt work with the tv and smoke alarm went off about 6.30 waking us up
+I was charged twice for the same room and still have not been refunded. The service was slow. Check in took ages. My room wasn’t even ready when I got there. I would never stay in this hotel again
+Room very dusty
“Worst hotel ever”
+Avoid like a covid ward. Chaos at check in. Rude staff. Hotels guests openly complaining. Dirty lobby. Broken toilets. It was an absolute nightmare. Ruined the weekend. Do not use this hotel, not unless you’re that drunk you don’t care where you sleep and then I’d probably recommend you sleep rough.