+From the check-in with reception was horrible. She was unfriendly, did not even greet us or welcome us. Charged our stay incorrectly and had to do a refund and new charge. Asked her about tours and such and she points to a picture with a few things, no info. How to get on a tour or such. We had to pull everything out of her answers were zero. She then wants to put us on a ground floor room on the corner of the building where foot traffic would be going by and could look in the room directly and we had no view, would have needed to keep curtains, blinds down and the room would have become a dark cave. Asked for another room and at first she tried to say the resort was hooked up and it was not. We were the only guests. Then she said give her and hour and she would see what she could do. We went to the onsite bar restaurant and had a drink and we then went back to her at reception and she said she had a different room. This was on the 1st floor and would do for us. We then went back to the bar area and were told the beach restaurant was closing in 20 mins. A Thursday evening and they close at 5:00pm? We were told oh you can eat here at the bar we were sitting and we said no, we had no
Christopher
朋友结伴 · 2025年8月
+Staff was helpful and friendly. The resort isn’t set up like typical hotels. I was expected a hotel room but ended up with an apartment unit that can sleep 6 people. The unit was nice, comfortable and well maintained. The resort is situated on hills but they offer transportation around the resort to your rooms and restaurants. The food on the resort is good. If you eat at the beach club be prepared to fight the flies for your dinner. The hotel does have docks if you’re taking a water taxi back.
+Cozy setting & a wonderful view from the rooftop, with a beach club in a quiet & fancy area compare to other beaches. Preferably for people travelling by car, renting a scooter or willing to be isolated; otherwise, restricted mobility. Confy and spacious rooms. Communication by Whatsapp mainly late evening since there is no one at reception at all times. Not recommended to check in on Mondays; limited food options in situ & restricted mobility from / to the beach club late evening & night as well on Mondays. Helpful staff requesting water taxis for guests. Tours available.
+Excelente servicio ,trato amable,nos encantó ,limpieza perfecta doy un 20 de 10,muy recomendado
+Beautiful!!!! The property was unique…not directly on the beach, but such beautiful surroundings and an incredible view of the ocean! We easily hopped on a tuk-tuk to go to beach club and back. Service by all staff was amazing! We especially loved Jack at the beach club!!
+The hotel has an amazing selection of food (tasty, perfectly presented and crafted), drinks (quality on every sip), and a service to match it all. The rooms were detailed to match the Caribbean chill vibe with a great taste in artwork. I have to point out again the AMAZING service, the staff makes the stay that much enjoyable with a service that is second to none.
+The property is so cute, the rooms sit up on a hill and the beach is down below. They have golf carts to take you to and from, which is so helpful. You can walk along the beach about 30 minutes to west bay which has great restaurants and beach clubs!
+It is a beautiful place and very romantic. Very clean and well kept.
+Beautiful and lovely place and the staff were so great especially Jack at the beach club restaurant he was super helpful and helpful my group have an awesome experience the members of the kitchen and bar in azul restaurant were also great
+I loved the privacy of this hotel. It was intimate, quiet and only a few minutes away from exciting West End. The staff was unbelievable, they went above and beyond to accommodate us. I would definitely go back.