+We only stayed 1 night and we found the staff polite and helpful and the room was very clean
+Great hotel. One night stay. Staff were brilliant, especially in the restaurant
+Check in was quick and receptionist was professional. Bedroom was clean. Comfortable bed. Kettle/tea and coffee. Quiet.Bathroom needed updating. the shower head stand was broken but the shower was a good water pressure and clean.Pub/restaurant on site. Very attentive service. Food was good and a good variety on their wine list.Check out could have been better. The receptionist needed help and took a while to correct our bill. However the lady who helped was very quick and professional. Would return.
+Pool closed, faulty shower, no soap - poor customer service. Disappointing experience all round - want a refund.
“Disappointed”
+Most if the staff were lovely. The hotel its self is tired, some parts unkept. This is a shame as the location is perfect, very good for young children and was nice to see dogs welcome. The whole place needs dusting and in the case if our room it needed a re vamp but it was not dirty. The food was very average and the breakfast was disappointing. My last point is the swimming pool was more of a plunge pool only big enough for toddlers and baby’s, not adults.
+Extractor fan in en-suite didn’t work no remote for tv and window lock broken
+Very friendl Lovely location Dining room a bit stark
+The Hotel was situated in pleasant surroundings, catered for everyone including children. The staff were very welcoming and easy to approach. The menu choice was very good and the food cooked to a very good standard my wife and I enjoyed celebrating our 45 wedding anniversary here.
+There was no lift. Fixtures and fittings came off the wall (apparently held on by good luck and little else)in our room! TV remote originally didn't work. Replaced by very helpful staff. No phones in the room so needed a long and meandering walk through the hotel to reception to report problems. No less than 6 corridor doors needed to be opened (whilst navigating suitcases through the hotel to reach a room very much at the distant end of the building. Somebody obviously had a 'job lot' in corridor doors at some point!!
“Overnight Stay”
+All staff were welcoming, helpful and friendly. The Drift restaurant evening menu sadly lacked imagination with poor seasonal choices. The breakfast menu was good and it was possible to choose variations from what was available. The room was clean and comfortable. The selection of in room beverages was very limited with no packets of biscuits.