“Good hotel lacking atmosphere”
+We've stayed here a couple of times before and were looking forward to another trip. The hotel hasn't changed much in recent years and unfortunately it's starting to feel like it needs a bit of a freshen up. Our room had a stale smell when we arrived (it needed to be aired) and the carpets were a bit grubby throughout the upstairs. Staff were helpful enough but not particularly friendly, and overall the atmosphere was lacking. Dinner was good but there is limited choice if you're staying more than a couple of nights. The breakfast menu options were good. The onsite EV charger is a real bonus but note that it is now pay-to-charge. Overall a decent place to stay but lacking the charm and friendliness it once had.
+Very enjoyable stay Helpful, friendly and efficient staff Excellent food
+We were walking the Reivers Way. We had a great welcome. The room was excellent, very spacious, clean and comfortable with a bath, just what was needed after a days walk. The restaurant food was excellent and good value. Unfortunately my wife said her hip was hurting. The following morning my wife hip was still hurting so we decided to discontinue our walk and to travel home. Unfortunately because of a road closure the bus from Wark to Hexham wasn’t running. The receptionist, contacted her father who very kindly gave us a lift to The station. For which I gave him some money which was to be donated to the hotels charity ‘Water aid’. A fantastic service by a great hotel. We will return again to continue our walk once my wife is feeling better.
+A last-minute decision for us to stay having booked to eat in the restaurant and we weren't disappointed. Our room was spotlessly clean and more spacious than expected. We needed to look for someone in order to check in but in all other respects the staff were very welcoming and attentive.
+Wonderful stay for one night. Beautiful village and lots of walking and lots to do. Wonderful room amenities. Thank you for a great stay.
“Very nice hotel”
+Had a lovely one night stay, comfortable room and very nice bar with very friendly staff and a resident Cat :) . Food was very good and fantastic breakfast options. They also have an observatory at the back of the hotel if you want to experience Dark Sky astronomy, unfortunately cloud cover on our stay but would certainly go back.
“Lovely staff”
+Great place. Food lovely. Staff couldn’t be more helpful.
“Don't Stay Here”
+Limited Menu Staff Miserable No atmosphere Staff Attitude Breakfast not good for palate.
+I mean, Northumberland is a beautiful place, and this property was no less beautiful. It is the most eco-conscious hotel we've ever stayed in, with it's own garden, solar panels. and I believe a rain catcher? There's so much wildlife in the area, bird feeders and cats roaming around. We got lucky and there was a bit of clear sky our second night, so we headed to the observatory and got to spots some stars since it's in a Dark Sky Park. It was also a great distance to all the sights in the area, particularly Hadrian's Wall and the Roman Forts. Breakfast was fantastic, staff was friendly, food and drink were great. An overalls really fantastic stay.
“Brilliant”
+Great room, great staff, great food, and magic stargazing as well. Thank you. A truly memorable stay.