“Stay cancelled an hour before arrival!”
+While our family were on the bus to Kandy we received a mail from the hotel that our stay was cancelled. As we were not online on the bus we did not know till we arrived at the hotel. This hotel requires the guest to cancel at least a week in advance, but finds it ok to cancel on their side up to an hour on advance. We had a long and hard negotiation on a bad telephone line with the manager, who thought it was our problem to find another hotel. After a lengthy argumentation he agreed to find another hotel of similar quality in the neighborhood and use the money we already paid to pay for that. We found attitude extremely arrogant, and the only reason we do not give worst evaluation is that after all, in the end, they assisted us in finding a suitable alternative. We spent most of an afternoon to get all this settled.
Verified traveler
2019年10月
+Reasonable hotel and amenities. The room is somewhat small. Good location. Staff were very lovely and helpful.
“Attrayant d apparence, mais finalement décevant.”
+Hôtel attrayant sur le papier En réalité, malgré la gentillesse des gens le service laisse à desirer: 3 nuits passées sur place, la chambre n a jamais été faite. Piur la restauration le soir il faut réserver au moins 1h avant en choisissant les plats, mais meme ainsi il faut encore attendre longtemps pour etres servi derrière. Par contre les plats étaient très bons. Notre chambre était juste à côté de la cuisine du coup du bruit et des odeurs de restauration au moment des repas.. Sur hôtels.com il est stipulé coffre foet, sèche cheveux.. Mais rien de tout ça en réalité. Par contre jolie vue de la chambre.