+This hotel has a very serious mouse problem. If you go there everyone will act surprised when you say you saw a mouse, but they've known for a long time they have this problem. They will not refund your money, I promise you this. They will see this review and they will say this is abnormal, but it's not. They will argue with you for hours about why you are wrong instead of just giving you your money back. And I stayed in three different rooms, the last one being the upgraded room they sent me to after my complaints, and in each room the toilet seat was near falling off. The third room didn't even have sheets on the bed. They threw everything they could at me in bribery and extras trying to get me to stay quiet about this. But all I wanted was my money back so I could move on. If they had just done that instead of wasting days of my trip, I would not bother to write this review. I'm sorry to the other Hotel staff members that were wonderful. This is the fault of leadership 100%.
+Room was small but well kept. Lights are either on or off. There was no bedside or reading lamp. Closet in the room I stayed in was not available to me. Good location and walkable.
+Lovely feel to the building and rooms. I wanted quiet and convenient and got both. Staff were exceptionally helpful and friendly. When traveling away from home, it can be lonely and strange. Not so at the Albany. Thanks to you.
+Lovely hotel, quiet, clean, comfortable, walkable to most things and close to the tramline.
+I selected the Albany because of location to the bus station as I was doing alot of tours and this hotel didn't disappoint. It is a 10 minute walk to Prince Street and all the main attractions... but without the crowd and noise. It was a very quiet location, very safe (I was by myself). The room was HUGE. Had a walk in closet - I only wish they put a dresser in such a big space with drawers for your clothes. The bathroom was massive. The housekeeping crew was great, every day you got cookies and (2) bottles of water. There are no elevators so if you cannot walk up 4 flights of stairs you'll need to request a bottom floor (the front desk carries your luggage up which was nice). I only have two complaints if you will - I was there September so it was starting to cool down. Every day at 6am and around 8pm the boilers come on and it has a ringing sound to it. I inquired what the sound was and the front desk informed me of the boilers coming on to heat up. It does stop after about an hour but it is bothersome noise and even with windows shut you can still hear it (my room was in the back so not sure if you are facing the main street if you won't hear it). The other was that we had some
“very central - BUT”
+no lifts - 4th floor room, 73 years old. poor water pressure. shower not adequate fan not working bulbs blown
+The reception staff were exceptional but the manager Len was so incompetent it was laughable. I was unable to sleep in my room due to a mouse infestation so needed to share my sons room. I am still waiting for my refund on the room because Len refused to refund the room because he claimed I said the mouse was “cute”. On the second night I declined another room as it was up several flights of stairs and would mean me repacking my bags for a second time. Since this room was only offered late in the day I did not want to be further inconvenienced. Len was a basil faulty type character and totally incapable of dealing with what should have been a simple situation
+on first glance, the room and building was clean and tidy and staff were helpful. However, on our second day I spotted a mouse in my bedroom very clearly walking across the floor in front of me. initially management were reluctant to help, Instead of moving us they offered to hoover the room without even removing the rodent. A rodent infestation was they offered to move me to another room but couldn’t accommodate my son and was saying there wasn’t really much they could do. It was only when another guest came to complain that she had no heating for numerous days that they agreed to move us
+Great stay! clean, lovely room well remodled in a classic building on a quiet, lovely street, centrally located. One drawback of the old charming building is that there's no elevator, so if you have top floor room be prepared to walk some stairs.
“Give it a try!”
+The Albany Hotel is charming, centrally located, clean with a friendly staff. I highly recommend it to anyone interested in exploring Edinburgh. It was a lovely room on a quiet street in an ideal loocation.