Marta
加拿大 · 情侣出游 · 2026年4月
“Pleasant and relaxing”
+Location is beautiful, it gave a sense of peace and was inviting to relax Very nice pool. Nice staff
−More options at the restaurant
“Really love the venue and the restaurant Panza!!”
+It’s covered by a lot of green, really love our room with garden view.
−The shower water could become cold after 30 mins use, hope this could be improved somehow.
“A magical and magnificent place to stay!”
+I was so impressed with the beauty of the space and the first night I got there that has a recital dinner performance and I sat for the offering and I do t think I’ve ever gotten goosebumps from food before. The dinner was simply divine and the atmosphere was warm and welcoming. I won’t stay anywhere else when I travel to Tulum! 10+++ of and the “wellness tower” which consisted of a yoga shall on the top floor and a full gym on the bottom floor was where I spent a lot of time and it was also on point!
−The only thing that I can think of is that I had to wash my own towels but that is very common in Mexico to have to do your own laundry so I didn’t think too much of it :)
Geoffrey
英国 · 情侣出游 · 2025年1月
“Bad”
+The place was nice, unfinished in parts but livable. Construction work is on going but can be tuned out when you are the pool
−Despite being told we would not be charged the deposit and getting a recipient to say as much they still charged the card AFTER we left. Exchanges with them over WhatsApp came across as helpful but ultimately after 2 weeks of talking about refunding the card they still have not. Now in the hands of the credit card company.
Oliver
瑞士 · 情侣出游 · 2025年1月
“Pleasurable”
+Friendly staff
“Exceptional”
Alysha
加拿大 · 情侣出游 · 2025年1月
“Great reprieve in Tulum!”
+Very good location. Just off the street of the town and the main stretch to the beach. Walkable to restaurants, grocery stores and pharmacies. The staff were always helpful for making plans and finding transportation. The onsite restaurant was delicious and lively.
−Need more chairs around the pool. We were often left without anywhere to sit.
Lindsay
美国 · 情侣出游 · 2024年12月
“New, beautiful property that still needs some improvements.”
+Beautiful property, easy central location in a quiet area of Tulum! Pool is gorgeous and grounds are well maintained. Parking is a breeze. Carlos and Brenda are very sweet and helpful!
−Our unit (202) in building D had no Aircon for the duration of our stay. They sent someone out on the 3rd day to “fix” it which was unsuccessful, he just switched the breaker and said it was fixed, LOL it was not. My second request for a repair was ignored, so we spent 5 nights without AC. We were forced to sleep with the doors wide open resulted in poor sleep because it was 80F and 90% humidity in the unit. Also crying children and barking dogs at all hours echoed through out the building. Please invest in a cloths drying rack and “normal” coffee maker for guests.
Jyothsna
美国 · 家庭出游 · 2024年12月
“Exceptional”
“Beautiful, eco friendly resort apartment.well located for town and beaches.”
+Peaceful, beautiful & comfortable. Lush greenery, outside spaces well looked after. Staff were friendly
−Outside the apartment complex, the streets are quiet and no light at night, so it doesn't feel safe to walk into town. Okay during the day.