+Well the fact was when we arrived at the hotel was told i no longer had a booking and they no longer dealt with expedia this was after id payed expedia
+Friendly staff and room ok, shower a bit small, near everything.
Verified traveler
家庭出游 · 2019年8月
+Horrendous Hotel, never again would I step foot in the place. Had nothing but hassle since stepping foot in the door on Monday, no help from the staff rooms are a disgrace and everyone in there was complaining. I have to ring Expedia twice in the space of 4 days because of the way the manager spoke to me and because apparently we wasn't down for a booking because they don't use expedia. Only cash no cards allowed you get no recipt. Woke up to rain pouring on one of the broken beds on Wednesday, got no bin or kettle when we eventually got a room. Looks ok from outside and downstairs but the rooms are disgusting. AVOID! Luckily Expedia has helped us out in this stressful time which should have been a fun little get away.
“Hotel staff are lovely”
+The staff are great. Helpful, friendly, professional, couldn't do enough for use. The hotel was clean and tidy downstairs the rooms where clean, but in need of decoration. The end suite is no larger than a broom cupboard with shower toilet and sink. There was no TV in the room, the single bed was broken and had be repaired by laying a board over the divan bed Base that didn't really do the job. The breakfast was great the staff very friendly but the rooms could use some work and updating.
“What a joke”
+I booked for 16 people and booked 4 family rooms which sleep 4. After 2 phone calls from the manager saying we had booked for only 7 and hadn't booked at all we finally arrived at this dump at 1000 02/07/2017. We were told at the reception that we could not check in yet but could leave our bags and go out for the day. We did this and I paid in full before we went out. I arrive back on my own at 1700 to sort the rooms to be told we have all double rooms and no family room which is not what was booked. I was then informed I needed to pay £20 deposit per room which was never mentioned before. After saying I can't do this now as everyone was still out I literally had the money thrown at me by a scruffy looking man in an oversized suit and told to find somewhere else and he will re sell the rooms, I was later to find this is the manager. After arguing and finally be given keys we put our bags in got changed and went out. On returning one of our party returned to his room to find a homeless man and a dog sleeping in his room who seemed to have access to all rooms and thought nobody was in that room although our bags were already in there. The place is a joke and needs to be seen to be be
“Disgusting”
+When we arrived after booking months ago we were told we had no room even though we had a booking reference, but think we had a lucky escape due to filthy reception area and obnoxious manager. I would not let my worse enemy stay here DO NOT BOOK THIS HOTEL
“Good location is the only positive”
+Dont go here. I emailed the hotel to see when check in was they said 2pm. Got there just after 2pm and they said it was 3pm. The locks on the doors dont lock (we had 5 rooms and only 1 locked properly). One staff member just walked into my room unannounced. 1 roll of toilet roll was in the room. No towels. No cup for a cup of tea but kettle, sugar etc. were there. Nobody about to check out the hotel with - ended up giving the key to the cleaner. They dont take card so make sure you have cash upon arrival. Only positive is the location is decent - about a 5 minute walk from the beech front.
“Horrible”
+It's was horrible mouldy cold no doors on bedroom the floorboards could move the bed the door to the room was not secured they was a hole an a draft was coming threw there was a crack in the window I didn't stay here we left 20 mins of arriving it was like a prison cell
“You get what you pay for”
+The hotel is old unkempt and in need of serious tlc and basic repair. There was no rail in the wardrobe yet hangers the curtains were the wrong size for the window. No tea krone coffee making facilities as for tolitries not even soap to wash your hands with. Someone had been sick in the night and it was still there in the morning when we found it as I could smell it, it reeked. Breakfast was yummy but it was in a small bar area there were no teaspoons. The staff were great but the owner wrote needs to see this a d either close the hotel to get it ready for the summer or sell it on to someone who cares
+Hotel was ok for price done what it said on booking. Staff friendly.