“you really screwed up by not phoning sooner - customer support terrible”
+you called me after i drove 500 miles and you cancelled
−the fact that you cancelled on the day as i had just driven 500 miles
“The description and photos in NO WAY matched the advert. Plywood door, broken items, v. OLD BED.”
+The town, New Lanark and the Clyde river walks.
−Posted on Trustpilot. We booked via Booking.com so we reviewed them. We booked a Caledonia Luxe Stay in Lanark on Broomsgate (30A). The actual cottage did not resemble the advertising photos which had broken items, damaged paintwork, dirt and an absolutely awful stained mattress which every spring could be felt, even though we used additional duvets as an extra layer of padding. The PAT testing was out of date (all due 7/04/26). They said the work had not been done on the property because of back to back bookings but the 2 weeks following were free and they didn't appear to schedule work while we were there. Two light switches were broken (one was mended while we were there by the very nice Brian who was as shocked as we were at the condition of the property). Brian also fixed the broken shower. The oven was missing the temperature knob. There was dirt all over the floor in the kitchen and the bathroom hadn't been cleaned properly. The front door was not the lovely black wooden door originally pictured on the advert (since removed), but a temporary plywood door that did not fit the hole so the wind blew draughts down the hall, it didn't comply with fire safety either I'm sure.. The
Eamonn
英国 · 朋友结伴 · 2026年3月
“Extremely disappointing.”
+We selected this property because it is close to the town centre. Simultaneously we also had friends staying at another property in Lanark and their experience was excellent. This just served to highlight how poor and incompetent the way this property is being managed proved to be.
−We cannot say our stay in Broom Cottage was a good experience. On arrival there was no valid code available to enable entry, and despite four different people urgently calling all the contact numbers there was no answer. Eventually one of us did manage to speak to someone and through guesswork over the phone with someone who said they were over two hours away, we eventually got in very late. We had arrived at the pre-agreed check-in time of 4pm and then had the most stressful two hours trying to find alternative accommodation arrangements, not knowing how to get ourselves off the street and resorting to sitting in a nearby pub vigourously searching for alternatives until we eventually did get in. Within the property there was only one mug to drink from, and we had to drink tea and coffee from glasses throughout our stay. The front door looked terrible, like a very temporary scruffy fix, and this was a concern for our female guests who were very uncomfortable by this poor security, being close to the town centre with numbers of noisy people going past late at night. It was very different to what’s in the photos. For what it proved to be, this property was expensive and does not matc
Elaine
英国 · 家庭出游 · 2025年9月
“Meeting friends”
+It was right in walking distance to town great location easy for shops and pubs restaurants
−Things were just a little tired needed a fresh paint a few marks and a bit dust where could have been spotted
Richard
英国 · 家庭出游 · 2025年9月
+Accommodation central in centre of Lanark, near shops and eateries also near free overnight parking
“Good location 👌”
+Location was good There are a few issues that need sorting. I already told you about these.
−Storage for clothes and kitchen equipment.
Caroline
英国 · 家庭出游 · 2025年8月
“Disappointing. Pictures online are enticing, however, our experience did not leave us feeling like this was value for mo”
+Location was ideal for our stay. Appliances were modern. Property was clean.
−The front door (if you could call it that) was a joke. Easy to break into and did not feel secure at all with it being just a basic turnkey attached to a piece of wood. And due to it not being sealed, it let in a horrible draft. Bedrooms felt cold and damp. The bathroom floor clearly had experienced water damage due to the big dip in the lino! The meter box was exposed in one of the bedrooms. We arrived on Friday evening, quickly dropped our bags off as we were running late to meet family. We returned later to discover the back door completely unlocked. Why was this not locked upon our arrival? Anyone could have let themselves in whilst we were out, with our possessions and valuables in the property. This and the front door issues were a massive turn off. Will not be staying again and will be taking further.
Nonzuzo
英国 · 家庭出游 · 2025年7月
“Our stay - could have been better. The little things count”
+The staff replied quite quickly when asking questions. The flat did not look too far off the pictures. The flat was easy to check into and out of using the safe. We appreciated the pictures of how to check in. We were provided with enough towels and bedding.
−We were advised there would be a sofa bed. There were two sofas, but the sofa bed was nowhere to be seen, unfortunately. We were advised that the kitchen would be fully equipped, but there was no frying pan or chopping board. The baking trays and pots were so tiny. You could only make food for two people at a time. The flat was meant for 4-5 people. The doors could not be closed easily. The floors were very uneven and very squeaky. The flooring in the bathroom was coming off, and it felt like there was a whole when you stepped in some places. We found socks and an empty pringle tub in the living room, which begs the question of how thoroughly the place is cleaned between visitors. The toiletries provided were not good quality, and the soap did not lather much, no shampoo provided. Only one key was provided for the flat. I think two keys would have been ideal. The sofas looked dirty, and no one would want to sit on those.
Audrey
意大利 · 独自出行 · 2024年11月
“Mediocre”
+The location was very good
−It had not been cleaned very well and the back door would not lock
“Great location plenty of eateries close by”
−No doors inside shut properly and the front and back doors were very hard to lock. No complimentary coffee