Avaliações de hóspedes que ficaram neste hotel, partilhadas pelo nosso fornecedor de hotéis. Nota baseada nas 200 avaliações mais recentes.
Sara
Reino Unido · Grupo de amigos · novembro de 2026
“Good location, ok for a night. Not sure it is very secure though.”
+Great location, spacious apartment.
−The laminate floor in the hallway was broken and a trip hazard. One key opened both our apartment door and the main entrance door which looked like it was used to access other apartments hence others would have the same key? This seemed a security risk and we felt quite vulnerable- I was there with my elderly mum and daughter. It was reasonably clean, though a bit shabby in places but was ok for an old building.
Gigi
Reino Unido · Família · novembro de 2026
+I loved the location, most adorable courtyard with italian restaurant on your doorstep , heaven to me. Facilities were great, big clean fridge and freezer, microwave , kettle, plentiful of glasses and plates etc for cooking a meal. Shower room great, nice temp and pressure for little freshen up. Soap was little strong though. Lots of wine related decorations very much in my taste. Beds super comfy, clean, good quality sheets. Very cute stay right in heart of matlock bath(ooposite the train station and the river. I would definitely stay again but maybe ask for higher room with a window next time.
−1 Got downstairs room which was perfect with small children. Only thing the lock or door was little wonky and you had to really force it to get out which was little scary at first 2. Room was way too hot and theres no windows, I had to leave the door open which is right at the restaurant courtyard which was busy in the evening to cool it down, that was the only real complain. 3. No wifi/poor signal but netflix worked for kids so that was amazing. 4.You get message on booking.com about an hour before check in. My only suggestion with that is to update instruction on booking.com at the time of booking, it tells you to contact them to get the code. I messaged couple days prior and didn't hear back which caused little worry if i knew they are sending it out themselves i could just wait and relax but no worries as long as it wss sorted im happy
Elaine
Reino Unido · Casal · novembro de 2026
“the apartment was just about adequate but everything smelled of damp”
−As soon as you open the door the smell of DAMP hits you.
John
Reino Unido · Casal · novembro de 2026
“A dreadful experience”
+The location was good
−No heating and terrible customer support 15:00: We collected the keys and moved in. The apartment had no heating and no way for us to turn it on, and the weather had turned cold. 17:00: I messaged through Booking.com to say the property was cold. I received no reply. 19:00: I phoned and reached a receptionist at another location. He said someone would come to fix the problem but it would take an hour. About 20:00: We went out to a restaurant to get warm. When we came back an hour later, the apartment was still cold. About 21:00: I phoned again and was told the engineer was nearly there. He arrived about 10 minutes later and said he had fixed the boiler. About 21:30: Twenty minutes after that, the radiators were still cold and we were sitting in our coats. We concluded the problem would not be fixed that night, so we left and drove home, a journey of about 3.5 hours. Before leaving I phoned again, told the receptionist we were leaving and asked for a full refund. He said he was not a manager, took my email address and said he would pass my request on. Nobody from the property has contacted me since. We were unable to stay in the apartment because it had no working heating, and we re
David
Reino Unido · Casal · novembro de 2026
+The comfortable bed. Excellent location and brilliant shower
−Flashing twinkle lights when the kitchen light is on. The main entrance door needs the top bolt replacing, as it makes opening and closing the door difficult.
Parmit
Reino Unido · Viagem a solo · outubro de 2026
+Its was in a good location
−The property is in a block of flats. We had 2 rooms booked. One side was awful. There are signs saying no smoking however the apartment smelt strongly of smoke especially in the stairwell area. The person who lived opposite seemed to be where the smoke was coming from. The rooms were small and dated. The second room was decorated nicely. The floor is super slippery and the kids kept falling over. The floor is also at a slant. The beds were ok. As the property is advertised as part or Gullivers Kingdom it was a very disappointing stay for 2 family staying there.
Bob
Reino Unido · Grupo de amigos · outubro de 2026
“Good stay with a fair standard of accommodation great location”
+good size apartment and comfortable beds the location was great
−There was no lock on the bathroom door also no toilet brush and there was a broken bit of floor surface outside living room
Sarah
Reino Unido · Casal · outubro de 2026
“Excellent location, very clean, bed was comfy but 2 single matteress on a double base caused distribution to sleep and n”
+The location, cleanliness and ease of check in
−We had a problem with the heating but upon speaking to the owners they offered a refund of £30 without hesitation Property would benefit from a television, due to the adverse weather we probably spent a bit more time in the accommodation as anticipated so lack of à tv made it a little dull The bed was comfy although the two single matteress pushed together made the sleep a little uncomfortable as they did move in the night and had to keep getting out of bed to push them back together so maybe consider replacing with a double mattress
John
Reino Unido · Casal · outubro de 2026
“NOT THE BEST”
+Bed was reasonably comfy... The only positive thing to say..
−Had to contact the host for check in code. At some point there's been a leak of some sort in the apartment above..ceiling above the bed looks like it could collapse at any moment. Im almost sure i saw the rug in the apartment breathe. Allsorts on there.....No privacy in the bathroom whatsoever.. Saloon style swinging doors 2 foot gap above & below with 2 inch in the middle. Better off just using a curtain. If people in the apartment above you are awake at 6am.... So are you..Unfortunately would defo not stay here again. We book weekends away quite a lot... This is my 1st ever negative review.. Fully deserved in my opinion.
Shaw
Reino Unido · Casal · outubro de 2026
+Everything
−Nothing