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«Money before service»
+I use to stay at this place and has rated it top all the time, service were normal on top but things has changed. As a VIP customer I will upon arrival receive a bottle of wine, as a compulsory gift. I forgot it but the hotel check in review reminded me. I looked around in the room but did only see one small bottle red wine on the kitchen table and one white in the fridge. To be sure I would to the hotel, who wrote back it was on the counter or in the fridge. Nothing about what kind it was. After two days I opened the red wine, which was undrinkable. At check out I was asked any use of minibar, which I answered no but that I took the wine as instructed by the message from the hotel. I was clearly told, it was not that bottle, it should be white wine and a special one indeed. I had to pay for the one opened and then I could get the compulsory white wine bottle with me, which I declined as I was leaving. This behaviour leaves me with a bitter taste and I will not recommend the MAS apartment hotel to others, as I normally have done over the last three years. It was more important to get the price for the small bottle of wine that to give the customer service they were writing to me to
X8725MEbrianr
Aserbajdsjan · Forretningsreise · april 2025
«Hotel not fulfilling its compulsory obligations»
+I use to stay at this place and has rated it top all the time, service were normal on top but things has changed. As a VIP customer I will upon arrival receive a bottle of wine, as a compulsory gift. I forgot it but the hotel check in review reminded me. I looked around in the room but did only see one small bottle red wine on the kitchen table and one white in the fridge. To be sure I would to the hotel, who wrote back it was on the counter or in the fridge. Nothing about what kind it was. After two days I opened the red wine, which was undrinkable. At check out I was asked any use of minibar, which I answered no but that I took the wine as instructed by the message from the hotel. I was clearly told, it was not that bottle, it should be white wine and a special one indeed. I had to pay for the one opened and then I could get the compulsory white wine bottle with me (150ml), which I declined as I was leaving. This behaviour leaves me with a bitter taste and I will not recommend the MAS apartment hotel to others, as I normally have done over the last three years. It was more important to get the 10€ for the small bottle of wine that to give the customer service they were writing to
«Good stay»
+Excellent stay with really good staff. One downside was an odd shower with seemingly no obvious way of knowing what was hot as seemed opposite way to rest of taps and took ages to get hot. Huge apartment mind!
AndrejaSZ
Forretningsreise · februar 2025
«Recommended»
+Extremely spacious room, clean, friendly staff, which immediately reacts in the event of any need. The only thing is slightly old equipment, particularly in the bathroom. Very well located, close to European institutions and near to a shop.
JuaneleX
Par · januar 2025
«Super comfortable and friendly»
+We spent a weekend in Brussels and we decided to stay in MAS Aparthotel. The experience was really good: impeccable service, very friendly staff, very wide rooms, very complete breakfast delivered directly to our room, very quiet neighborhood, etc. It felt like being at home but with the comfort and amenities of staying at a boutique hotel. Furthermore, the location is very centric and close to many of the highlights of the city. We really recommend MAS for romantic weekends, business trips or longer stays.
+The property was spacious, this was a big plus. It was also on a quiet street, but not far away from the main road. Unfortunately I didn't receive the free upgrade I was promised on the phone, but the stay was still very pleasant.
ndongisilaflorentp
Alene · januar 2025
«Excellent»
+Very nice place to stay. Very much appreciated. Very good value for money. It is nicely located. The staff have been very helpful and kind. I have already recommended the place to my friends and family. It is really a very lovely place to stay. I will for sure book it in the future.
MathewM404
Forretningsreise · desember 2024
«Great stay at MAS Aparthotel EU»
+MAS Aparthotel EU exceeded my expectations in every way. The staff were exceptionally friendly, professional, and attentive, ensuring a seamless and comfortable stay. The facilities were modern, clean, and well-maintained, offering everything needed for both short and long-term stays. The location is absolutely ideal, with convenient access to key landmarks, public transport, and local amenities. Whether for business or leisure, this hotel provides a perfect combination of comfort, convenience, and excellent service. I highly recommend MAS Aparthotel EU to anyone visiting the area.
Angi-Endre
Ungarn · Forretningsreise · desember 2024
«Business trip to Brussels»
+I usually stay here when I travel to Brussels. The location is great, close to the city center and Place de Schuman and there is also a grocery store not far away. Always helpful and polite staff, smooth check-in and check-out, very good place to stay when on business trip to Brussels.
659juanvictorm
Alene · desember 2024
«I have been a customer of MAS Residence for over 20 years and I have never been disappointed.pointed.»
+Excellent, comfortable and very spacious appartments, nicely decorated and with views on the inner city block gardens. Very good location for those visiting EU institutions and easy metro ride to central Brussels neighborhoods. Very quiet and with a number of good restaurants at walking distance. Very easy and proffesional reservation system and very helpful and efficient multilingual staff.