이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 200개를 기준으로 한 점수예요.
“Good”
“Disaster”
+Remote location without staff to welcome, no other guests staying, self check in offered, no food available after a long journey and no pubs etc nearby. Did not stay since it felt so in inviting. Pity because somebody made an attempt with a welcome letter. The room was hard to access and just because the rest of the hotel was empty felt rather odd. So we drove the rest of the 100 miles home somewhat let down.
−Better explanation of what we would expect to find. A warning that the place was empty so we could cancel.
“Over priced stay”
+N/a
−Soft bed, room too hot, shower poor
“Home alone! Not what we expected…..”
+Impressive property and gardens. Quality decor
−No one to greet us, building locked up, keys to room left in porch! No response to request for dinner booking, for Husbands 77th Birthday, found out on arrival, no restaurant or bar, not as the pics on b.com I rang persistently during day to query, answer machine said they were serving in the restaurant! No reply to our request for step in shower and were given an over bath shower, even though not all rooms were booked! Managed to get hold of the owner eventually to ask for suggestion for a dinner venue, to be told ‘there are lots of places in Ledbury, a few miles down the road’. I assume it was the owner who appeared at breakfast, with appalling communication skills, no explanation for the dining situation the night before. The garden looked like there had been a recent function, not cleared up! Such a shame, not what we had expected, nor paid for. We would have booked elsewhere with a restaurant on site, without a drive out to a special dinner! The bar and ? Dining room were locked and locked off!
“extremeley disapppointing.”
−The facilities such as bar and breakfast were unavailable as the venue was preoccupied, as were the owners, with a prospective forthcoming wedding booking. We were subsequently the only guests in the hotel. As an explanation it was deemed 'cheaper' by the hostess becasue of this !!..When booking with BOOKING .com we were not made aware of the circumstances nor its apparent amended price !
“Comfy room and lovely view but no staff onsite.”
+We booked room only and the room was lovely, the bed was comfy and the bathroom large and clean. The fresh milk in the room was a nice touch. Peaceful location with a lovely view.
−No staff onsite when we arrived or left (a leaflet said a night porter would be onsite). The reception, restaurant and bar were all locked and we couldn’t get to them or have any drinks. We turned up at 6.10pm so not late. Dirty glasses and plates in garden (suspected from a wedding 5 days earlier).
“Lovely location spoiled by lack of facilities and no staff present”
+Location, garden and decor.
−No staff present. No bar or dining facilities in spite of information to the contrary on the website. Very rural location so we had to drive to the nearest town to eat which we had not expected. Fridge in bedroom contained only a bottle of water, no mini bar or honesty bar to have a refreshing drink. We contacted the owner but have received no acknowledgment. It was extremely disappointing. Much to be learned about customer care and giving accurate information.
“Very nice location and nicely kept. Really enjoyed my stay.”
+Lovely
−No interaction with any staff. However the stay was comfortable, loved my room and watching the sunrise from my window the next morning
“Disappointed in communication of the lack of facilities.”
+The property, room and gardens were lovely.
−There was no staff, no access to communal areas, no breakfast and no indication when booking that this was an unmanned property with no food and beverage. As it is 3 miles from the nearest town, this should have been abundantly clear.
“Good”
+Lovely setting and views. Great bathroom. Friendly staff when we managed to speak to them.
−Was never able to get hold of anyone when trying to phone. Fridge in the room was very loud - ended up having to switch it off in order to get some sleep. Would have been good to have a cooked breakfast option.