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SAMUKELO
남아프리카 · 커플 · 2026년 10월
“My was not good at all and I was not happy”
+You guys need to up your service
−Poor cleanness
Samuel
남아프리카 · 친구들과 · 2026년 10월
“it was just fine please next time staff must give out towels immideately”
−we were given not enough towels
Mzwandile
남아프리카 · 혼자 · 2026년 10월
+Amazing,friendly and very dedicated staff.They went beyond their call of duty when my room's window was smashed by angry protesters passing by.I did not even report it but my room was immediately cleaned,they offered me an alternative room and wanted to fix the broken window glass immediately.
−Nothing
Zandile
남아프리카 · 혼자 · 2026년 9월
+view
−it's was not clean when we arrive at the room
+Clean and neat,stuff is friendly, situated in a right area
Tshepo
남아프리카 · 친구들과 · 2026년 8월
“Unfortunately, my stay did not meet my expectations due to poor service and a lack of attention to g”
+The room wasn't clean, and the location was convenient. However, the positive aspects of my stay were outweighed by the poor customer service and lack of attention to guest needs.
−I was disappointed with my stay. There were no bath towels in my room when I arrived, and I had to ask for them. It was inconvenient having to use the stairs, especially after a long day when I was tired. I also felt that some of the staff were not welcoming when I asked for assistance. It seemed as though helping guests was an inconvenience, which made me feel uncomfortable and affected my overall experience.
Lulu
남아프리카 · 혼자 · 2026년 7월
+Smoking Noise Shouting staff (short lady)
−A lot
Lulu
남아프리카 · 혼자 · 2026년 7월
+As I said nothing was good for me.
−Staff Snokibg Noise
Lulu
남아프리카 · 혼자 · 2026년 7월
+They double charged me, they did not refund me. The short lady in the reception was very unwelcoming, shouting at us with silly words. There was a lot o noise and smoking. When we ask the receptionist to silence them, she said, she is unable to do that. They took me to another hotel because they said it's full they placed the students in Union hotel. It was not a good thing. So I didn't enjoy to be in Union hotel at all.
−Smoking Noise A short lady with no good approach shouting at me.
Ramorakane
남아프리카 · 혼자 · 2026년 7월
+Friendly staff members
−That I have to pay for the parking