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U2146WXbrianc
가족 · 2026년 3월
“Excellent hotel!”
+Surfbreak Hotel is an excellent little spot and I highly recommend it. The atmosphere is cozy, casual, and beachy; excellent bang for your buck! The best part of this hotel is the customer service. My wife and I had an issue with our room and we were instantly switched to a different room with similar accommodations. It is clear that this hotel cares about their customers and that is worth a lot! The only thing that keeps this from getting five stars is that some of the features of the room and a little janky.
“Not good, would not return”
+Terrible location. Super noisy due to the freeway and road. I had to change rooms because in my first room the bed was broken and hair was all over my bed that was not mine. The second room still had hair all over the bed and the response from the customer service rep was “i suffer from hair loss i get how frustrating it is.” Just how unclean the rooms are to me is a big deal breaker. I’d say the value of the hotel is terrible unless you’re getting a free stay.
andreaoT7508NB
가족 · 2025년 12월
“Worst experience ever!”
+DO NOT WASTE YOUR MONEY HERE. Terrible facilities, broken floors, bad odor coming from te sink and the elevator was broken when we arrived after hours and no one put a note to take the stairs instead. We left a day early because of how bad the room was and did not receive a refund.
computarmachein
친구들과 · 2025년 12월
“DO NOT STAY HERE”
+I stayed at the Surfbreak Hotel in San Clemente for a wedding, and unfortunately the experience was terrible from start to finish. Multiple people in our group complained about a strong sulfur smell coming from the sink drains, and my partner and I had to switch rooms three different times because the door code pads kept failing. The worst part was a sewage backup in our bathroom, which caused sewage to overflow out of the sink drain into a waterfall onto the floor , absolutely unacceptable for any hotel. The front desk manager did everything she could and was genuinely helpful, but the hotel’s upper management never followed through on the refund they promised for the issues we experienced. After waiting over a month, we had no choice but to dispute the charge with our credit card company. I would strongly caution anyone considering staying here. The property has serious maintenance problems, and management does not take responsibility when things go wrong.
Travel698822
커플 · 2025년 11월
“Amazing stay and Julie was awesome”
+Had the best time at this clean small hotel AC was amazing No noise at alll Julie was so kind and fantastic Shes a gem thank u julie for making millie and joes stay epic U were sonkind and well seee u again soon We stayed 4 nights It was so quiet and clean and no issues The view was nice and the donut shop was excelllent and the cafe as well Parking was easy No stresss Plenty of towels and close to the beaches and dining and stores The shower was hot and alll updated The beds were so soft and cozy We had a wonderful stay No poool But thats ok Free coffee amd you can rent bikes too Luv this place better than Dana or any place ive stayed in Cali Awesome beach days and food all over Lots of little areas to walk the pups also if needed Aloha and Thanx for the good vibes
+Julie at the front desk was awesome
+great stay, staff was excellent!
+So where to start. First night no parking on property was available. Had to park on the street and walk to the room because someone had double parked. Was directed by the staff to park a mile away in public parking. I ended up parking on the street 2 blocks away. Rooms were clean with the exception of the carpets. They would stick to socks and feet and leave a black residue. We had to by slippers just for the room. Staff is friendly and the view is better than advertised even with the freeway. Last thing of note. The door was uneven on the hinges and left a giant gap where it sounded like the people outside were in our room. Very noisy place and people smoke on the non smoking floor. Most likely will not visit again.
+The keypad was really hard to work.And we had to ask for assistance to get in several times.
+Nice friendly cleaning crew. It was weird not having an on site person.