이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 200개를 기준으로 한 점수예요.
“A superb guest house and a Nick is a great host.”
+Everything
−I’d prefer an English breakfast.
Walker
영국 · 커플 · 2026년 10월
“Lovely facilities and people”
+Everyone is just so lovely. This is my second time staying here and both times it has been such a great experience.
−Nothing everything’s great
Hilary
영국 · 커플 · 2026년 10월
“Very convenient stop-off. Would go again”
+Very central, very friendly, very comfortable. Good recommendations for dinner. Only continental breakfast available but easy to get full English nearby.
beatrice
영국 · 커플 · 2026년 8월
“Felt like self catering not a hotel.”
+Comfy bed, nice building, good location.
−The bar was closed, no option for breakfast. It was self check in with no one on site. I’d booked it as the bar looked nice and also emailed the week before to ask if I’d booked breakfast. It was just a bit weird for a hotel.
+Only stopped one night very comfortable. Even allowed takeaway food to be delivered
−Nothing
“Excellent friendly helpful informative”
+Nick was extremely helpful All the staff very friendly and accommodating Love everything about my stay
Shannon
영국 · 혼자 · 2026년 8월
“The owners are lovely the place is Stunning”
+Such a lovely place everything about it is amazing.
−Absolutely nothing
Chris Richmond
영국 · 혼자 · 2026년 8월
+Host was lovely, loads of local info restaurants, pub suggestions etc. couldn't ask for more.
−No shower, only bathtub which was quite slow filling. Not an issue forr us but might be for some.
Katherine
영국 · 혼자 · 2026년 6월
“Fabulous!”
+Such a beautiful, clean property, perfectly located in the centre of Leek.
“Moved to another property at last minute due to plumbing issues - understandable but disappointing”
−I have given this a mid range rating to try and be fair as we did not stay at the property, so cannot judge the details requested by the review. However, after a month of no progress and regular requests to submit a review - I feel it is time to do so. Plumbing issues meant we were moved to another property at last minute. This property was very disappointing. Not anything like what we had booked - but understand the last minute emergency. I have tried multiple times to engage with The Silkhouse, through booking.com and directly by email - all ignored. Ended up phoning Nick (owner), assured of a response, sadly still waiting. Booking.com have also been lacking in meaningful responses - impossible to speak to a human, not interested in chasing the property, AI generated responses, offered 25 euro credit, deposited in my account despite me not accepting it - I have not asked for a refund at any stage of this process. I just wanted contact and a meaningful discussion. An overall very disappointing experience - Silkhouse not interested in engaging with a disgruntled customer who regularly needs somewhere to stay in Leek and Booking.com not interested in supporting a loyal and very regu