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Melendez
미국 · 가족 · 2026년 10월
+The room was very clean and it was a nice location..staff was very friendly
−The air conditioner in the room was very loud and the coffee for breakfast was cold
Benjamin
미국 · 혼자 · 2026년 10월
−staff was rude
“Mixed as you’re going through a renovation and a hotel conversion.”
+The new room for the Hampton Inn. AC really cold. Location to the Dome football stadium. Safe area to walk at night.
−On arrival a couple tried to check in but the interaction became escalated and could have been handled better. I went down to breakfast at 8 and the hot food was empty, fridge area had an orange juice pitcher spill over the counter and floor. Waffle batter empty, poor other selections. Floor was sticky not just where the spill happened, floor felt dirty. I went out to get a coffee near the elevators and saw my desk clerk who checked me in the previous afternoon coming out with a mop bucket and I said to him, “ you do it all”. I understand your low staffing levels but since you advertise free breakfast you should make that experience meet the expectations of well traveled guests. Hyatt Place does it best, well staffed and good selections. Not a lot of food options close by, walked to the Pub about a half mile away. Found the taco bar behind the hotel.
+Location
−Staff was not friendly at.times Breakfast left mch to be desired
Alyssa
미국 · 친구들과 · 2026년 8월
+Enjoyed breakfast. Staff friendly and accessible
“Great place to stay”
+Paige and her staff were terrific !!
“Went for a concert and stayed the night. In a good area and only around 15-20 min walk to JMA Dome”
+The room was super clean and had so much space to put luggage. Bed was also super comfy
“Great”
+All good 👍
−0
“Disgusting customer service”
+If my reservation of 4 months hadn't been canceled less than 20 hours before my arrival time by the so called manager Paige maybe it would have been a nice stay.
−The most unprofessional and rude people work here. My reservation for August 1 was canceled the night before, and I had booked on April 21st for an event I was coming into town for. I have never been spoken to with such disrespect in my life. I was also hung up on multiple times from Alicia (I think her name was). I was told that my reservation didnt matter and they tried to 'accommodate' me by sending my reservation 40 minutes farther away, refused to refund my room or pay for the ubers that I now needed to take to my event which was in walking distance from this hotel, which is why I chose this location. I still am being refused my $300 refund for the room I was never even in.
+The front desk staff was very cool.
−No fridge in my room the second room i booked wasn't a king suit. The price made it seem like a nice place and it just wasn't very nice.