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+Staff were lovely and really welcoming. The spa facilities were nice and it was great they were open so late, as meant we got to use them after arriving late in the evening. The atmosphere in the breakfast room was lovely with lots of options for a cooked breakfast which was really tasty, plus you could have a speciality coffee at no extra cost (bed and breakfast option). The bed was comfortable and the shower was hot with good water pressure, it was very quiet in the area so we got a great nights sleep!
−Rooms were a little tired, could use some updating to match the spa / restaurant areas. It would be nice if there was a dedicated jacuzzi.
Anzela
영국 · 커플 · 2026년 10월
“Great spa break for two of us”
+The Spa facilities were amazing, pool super warm even outside, everything was clean and staff very friendly. Special credit to a Spanish guy working at the restaurant - he was amazing! Food in the restarant was very tasty too! Ladies at reception and restaurant super polite.
−Room cleaning could improve a bit, found a black hair in the shower and a paper from the ladies pad on the rooms floor. Also our room didn’t have coffee machine, only kettle and the coffee was terrible. One of the sauna’s was also out of order. Location nothing special; but it was expected, a lot of shops around.
“Absolutely wonderful”
+Everything. It was our second stay there and it was exceptional once again
“We felt very relaxed and we thought the staff went above and beyond they all were really professional very well managed”
+The property was very good excellent facility
−We liked everything
“Great location, food, facilities and friendly staff.”
+The spa was fantastic and the rooms were done to the highest spec. The staff were all friendly and helpful.
−The only complaint was that the lift wasn’t working and I had to walk up two flights of stairs.
Anirudha Sahu
영국 · 친구들과 · 2026년 9월
“Happy”
+Swimming,
−Limited space for Jacuzzi
“Very nice overnight stay”
+Friendly, helpful staff Very clean and comfortable accommodation. Relaxed atmosphere
−On a trading estate on outskirts of malvern so quite a walk into the town (But easy to get to by car)
“Excellent. Sure we will return.”
+Good location for our specific visit. Spa was lovely.
Stephen
영국 · 커플 · 2026년 9월
“Most enjoyable. We would return. The negatives are easily fixed and we don`t expect perfection.”
+staff were excellent throughout, cheerful, polite, professional. Treatments were outstanding second time around. Restaurant service excellent, food good, high quality breakfast. Lovely spa facilities, very clean throughtout
−Service room, bed not made tea etc not replaced. Carpet had long hairs in it.# and stuck to feet. Bath ran cold and had to be supplemented by boiling kettles. Bath plug kept popping out.
“Amazing spa and facilities…will definitely visit again!”
+Excellent spa, exceptional food and great customer service, relaxing massage