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helensI4124YI
가족 · 2026년 3월
“Wedding day”
+Absolutely fabulous venue. The staff are extremely helpful and very attentive, nothing was too much trouble before, during or after the wedding. Caylie my wedding planner was outstanding! The abbey for the actual ceremony was exceptional as was st Anne’s for the wedding breakfast
annettemclaren
커플 · 2026년 3월
“A hidden gem”
+We have recently discovered this gem of a hotel and its delightful staff. We have visited just to enjoy a coffee in beautiful surroundings. We keep coming back because the service is excellent especially from Howie Clarke and Daniel Millward. Nothing is too much trouble and we feel so relaxed here. Thank you very much for everything you do. It is appreciated. Mr & Mrs McLaren
“Stanbrook”
+Been on many occasions! Very nice before but on this occasion half way through meal a group of women with small yelping dogs on long leads sat right next to us allowing the leads to extend out. Not pleasant when eating. Unhygienic. Thankfully they moved to another table away from us. Also I found it much noiser than previously. On arrival I noticed all disabled spaces taken up by cars some without badges. I will think twice before going again.
ZestforLife2
친구들과 · 2026년 3월
“What a gorgeous hotel, an old convent”
+What a truly lovely experience. It’s a beautiful hotel seeped in history, once an old convent. It’s huge! It’s got a lovely warm atmosphere, you're free to explore the hotel, with its beautiful church, old library, ballroom, nun’s powder room and much much more. The grounds are lovely too. Gorgeous breakfast. The staff are all lovely and friendly, with excellent professional customer service. Our room had a 4 poster bed which was so comfortable and it’s a dog friendly hotel too! Can highly recommend.
lovedays78
친구들과 · 2026년 3월
“Sour clotted cream”
+Oh dear what a disaster. I took a friend for her Birthday, she had never been before. We had the Afternoon Tea with Champagne. The clotted cream had a sour taste, and had a strong acidic smell. The waitress kindly changed it for us, however the replacement crust was totally sour. We have both had the most horrendous upset tummies and cramping pains , which we are both still unwell 24 hours later. I telephoned the hotel when I got home and spoke to the Duty Manager who appeared to have very little empathy, I was told the General Manager would telephone the next morning. 24 hours had passed no call, so I telephoned again, was told he was on a call and would call back. Again NOTHING. I emailed head office complaints dept. Again no response. Not even one line of apology and to say they were looking into it. I have been to this hotel numerous times and indeed my Son had his wedding here, and truly thought it would be a memorable treat for my friend, it is certainly Memorable………
GreenWellies17
친구들과 · 2026년 2월
“Delicious afternoon tea - indulge and enjoy!”
+Delicious afternoon tea in a beautiful venue. The hotel building obviously has a lot of history behind it (check out the very grand wash rooms!) and is situated amongst the most lovely grounds. Luxurious setting and atmosphere; staff friendly and helpful. Tasty selection of food on the tea stand and a wide range of beverages. Only feedback would be to perhaps offer a more savoury option for customers who are unable to eat lots of creamy, sweet cakes … but I guess that’s what afternoon tea is all about! Indulge and enjoy!
“An incredibly stunning hotel experience”
+What an amazing place. We came here for the weekend for a family birthday get together. You are wowed as you drive the entrance to this delightful hotel. The hotel is vast with the beautiful passages to the various parts of the hotel. The abbey itself is breathtaking and at night is lit up and a must visit. We were more than happy opting for a basic room but other guests who had opted for larger rooms were overwhelmed with what they had. All the staff were exceptional with being welcoming and the service they gave us was impeccable. Truly cannot find anything to fault. Great cosy bar. Superb evening dining and a fabulous breakfast in the morning. 🤷♂️ What more can you ask for. The hotel is in a beautiful area of the Malvern Hills and sadly we did not have the time to properly explore the stunning area of the UK. From the experience we had we will visit this hotel again soon and try to explore the surrounding area. Thank you to all the staff for making our weekend brilliant.
“Our third stay but not our last.”
+If you haven't been here before, you'll be blown away by the building. It's a very special place to stay. I don't know what the small bedrooms are like but the superior are excellent. Spacious with a comfortable bed and a great shower. No complaints about the bar meals and breakfast. Both excellent. Lovely grounds too. A very reasonable offer for a stay at the moment is really good value.
“25.05.2025 wedding”
+Stanbrook Abbey (Caylie) in particular, could not do enough for us with regards to planning and organising our wedding day. The service was super flexible towards our particular needs and the customer service was brilliant. Our wedding coordinator on the day (Clyde) could not do enough for us, was super polite and very friendly and reassuring in those moments brides need it. Only bit of criticism would be that on the day other staff members could’ve been either better informed/organised in knowing how the day was suppose to run but it was nothing we noticed on the day. More when we look back. This would be something to double check during your handover meeting but to be honest, the day before the wedding, amongst the excitement, I was not thinking clear enough to double and triple check.
davidwB6194TR
커플 · 2025년 12월
“One slip - could so easily have been a 5!”
+We stayed over Christmas for four nights. It was impressive almost every way. The staff were well trained, cheerful, helpful and interested, providing excellent service and attention to detail. The room was comfortable - we requested a lamp,to read by - the lighting was not bright enough! - and an extra arm chair both of which were supplied to our delight. In every way our stay was wonderful with wonderful food and would have scored an easy 5 BUT FOR ONE EXCEPTION- the main course at Christmas Day Lunch was a disaster. It looked good - with a casually folded slice ofTurkey breast beaming seductively from the surrounding turnkey slices and lovely vegetables. The trouble was revealed when I decides an unfold the seductive slice -only to find that rigor mortis had set in - it refused to unfold. Now why was that? I conclude that this was not freshly cooked roast turkey but a turkey that had been cooked days/months in advance and frozen before defrosting and being served to a public who would surely never notice the difference the real thing and something resembling a cross between cardboard and plastic AND the sprouts were similarly awful - they were squishy and inedible. I go to pains