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Riza
스리랑카 · 친구들과 · 2026년 8월
“𝐃𝐢𝐬𝐠𝐫𝐚𝐜𝐞𝐟𝐮𝐥 𝐭𝐫𝐞𝐚𝐭𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐬𝐡𝐨𝐜𝐤𝐢𝐧𝐠 𝐝𝐢𝐬𝐜𝐫𝐢𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧”
−𝐀𝐛𝐬𝐨𝐥𝐮𝐭𝐞𝐥𝐲 𝐝𝐢𝐬𝐠𝐫𝐚𝐜𝐞𝐟𝐮𝐥 𝐭𝐫𝐞𝐚𝐭𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐬𝐡𝐨𝐜𝐤𝐢𝐧𝐠 𝐝𝐢𝐬𝐜𝐫𝐢𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧 I made a reservation for two rooms for four adults, from 15th-16th August 2026, through Booking.com. The booking clearly stated “No credit card needed - Pay at the property”, with check-in between 2:00 PM and 9:30 PM. After a long drive from Colombo and spending the day completing our religious rituals in Kataragama, we arrived at the hotel at around 5:00 PM, well within the stated check-in time. Instead of being welcomed, we were told that our confirmed reservation had been cancelled without any prior notification because it had not been prepaid. How were we supposed to prepay when the booking specifically stated “Pay at the property” and no advance payment was required? We were then told that the hotel apparently cancels Booking.com reservations because some guests do not show up. If that is their concern, they could simply contact guests through Booking.com and confirm their arrival rather than cancelling confirmed reservations without warning and leaving people stranded. 𝐇𝐨𝐰𝐞𝐯𝐞𝐫, 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐝𝐢𝐬𝐭𝐮𝐫𝐛𝐢𝐧𝐠 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐢𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜
Nalinda
스리랑카 · 가족 · 2026년 7월
+GREAT
“Ple”
+Although we booked this place when I called they said they don't have rooms So we have to find another place to stay They said they don't take booking through booking .com Please take off this property in ur site
Perera
스리랑카 · 가족 · 2026년 4월
“Not recommended”
−It was a very bad stay at Samwill. I really don’t like the property. It was not cleaned properly. There were hair all around the room. Luckily we had some clothes to cover the beds.
Dinuka
오스트레일리아 · 가족 · 2026년 4월
“Terrible stay”
+It was absolutely rubbish 😡😡
−Room is not cleaned ,smell comes out of the gully and whole room is smells like a toilet.we stayed 1 night but it was very bad night for us.also bed sheets pillows were terrible 😡😡
kandage
스리랑카 · 가족 · 2025년 7월
“Every thing good”
+Environment
−Nothing
Nilanthi
스리랑카 · 가족 · 2025년 5월
“poor service”
+room and beds are comfortable room arrangement good
−firstly no any welcome ,check in procedure is not completed early.unfriendly staff,poor clealiness(ex:dog tick ),unclean pool,non flexible dine menu..,actually we are not happy your servise with our payments..sorry for rudeness🤔
Shamith
스리랑카 · 혼자 · 2025년 5월
“Poor”
Nelum
스리랑카 · 커플 · 2025년 4월
“Very poor”
+, කිව්වෙ නැත්තං උදේට කන්නත් නෑ තනිකරම න් ප්රෝඩාව කරන්නේ.
Tharmarajah
스리랑카 · 커플 · 2025년 2월
“Passable”
+Cleanliness of their rooms are the best ad probably only plus point. Just one water bottle was the only extra thing in the room. Staff were friendly but not skilled or experienced.
−There is no way contact anyone if you need something. At least a facility to make your own coffee or Tea would be nice.