이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 13개를 기준으로 한 점수예요.
Karthick
인도 · 혼자 · 2025년 4월
“Bad”
“Exceptional”
Priyanka
인도 · 가족 · 2025년 2월
“Bad”
+Room was neat and clean, hot water was working, drinking water is provided.
−We've booked hotel room on booking.com app and we've reached there within 30mins of booking. Firstly we were allotted a room and charged me according to the booking.com price 2,500 , later after 10-15 mins they came and said it's 2,800 i didn't understand what was happening when i asked them they said no you have to pay 2,800 I kept quiet and paid whatever they said. Later on I've realised that they've cancelled my booking on the app and charged me extra amount. We were unable to lock the door because of the bolt issue when asked them they were asking us to shift to the first floor which is not possible for us because of the elderly people they cannot climb the stairs and they don't have the lift facility. After struggling for 20-30mins they've fixed the bolt finally. Not very happy with their behaviour just for Rs.300.
“Exceptional”
Karthick
인도 · 커플 · 2025년 1월
“Good”
“Superb”
+Service provided.
−The terms mentioned in on-line booking is not matching with the actual scenario, so I would suggest to provide the actual terms and conditions in online booking as well
Kollam
인도 · 출장 · 2024년 11월
“Exceptional”
Anand
우크라이나 · 출장 · 2024년 11월
“Bad”
+*Rating:* 1/5 *Review:* "I booked a room at [Royal rview recidency] through booking.com for 500 rupees, but upon arrival at midnight, I was informed that no rooms were available at this price. The hotel claimed it was a mistake on booking.com , yet they failed to notify me despite confirming my booking. The lack of communication and transparency was shocking. As a customer, I expect a smooth and hassle-free experience, especially when booking through a reputable platform like booking.com The hotel's response was unhelpful, and I was left stranded at midnight with no alternative accommodation. I'm extremely disappointed in the service and would caution others to verify bookings directly with the hotel. *Pros:* None *Cons:* - Booking error not communicated - Poor customer service - No alternative accommodation offered - Unhelpful staff *Recommendation:* Verify bookings directly with the hotel to avoid similar issues. *Additional Tips:* - Double-check booking confirmations for accuracy - Be cautious of pricing errors - Consider contacting booking.com support for assistance
Nayarg
유사 억양 · 커플 · 2024년 10월
“Superb”
−No table in the room
“Poor”