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“Not a luxury Hotel, awful customer service”
+There are some positive aspects to this hotel. The swimming pool itself is lovely, and the breakfast and restaurant staff are charming, friendly and genuinely cannot do enough for you. There is also a young man working in the bar area who deserves a special mention , he is wonderful, friendly and extremely helpful, along with the main barman I left my purse and he put it behind the bar safely. The sunset from my room was amazing.
−Unfortunately, the customer service at reception was a completely different experience. The two reception staff members provided some of the poorest customer service I have encountered. The hotel would benefit enormously from employing more people with the friendly and helpful attitude of the young man in the bar. Their phones were more important to them The pool area also has some serious issues. The decking is in poor condition, with holes and loose boards, which I found concerning from a safety point of view. The pool also appeared to be used almost like a youth club for local boys, with extremely loud music being played, the bass was so loud that the whole building seemed to tremble, making it impossible to relax. At 1:45am, I eventually had to go downstairs myself and ask the staff to turn the music off. They did so, but there was no apology or acknowledgement of the disturbance. The setting is another disappointment if you are expecting a luxury hotel. The hotel shares its bar and restaurant facilities with what appears to be a coach stop, and there is a garage directly in front of the property. Given the prices being charged, I expected a much higher standard and a more luxu
patricia
알바니아 · 혼자 · 2026년 9월
−Literie trop souple Communication compliqué avec le personnel qui ne travaille pas véritablement avec hôtel Pour passage sinon très bien
Boleslaw
독일 · 커플 · 2026년 9월
“Generell das ist gutes Hotel aber sie müssen etwas machen mit Sauberkeit!!”
+Frühstück war ok.Keine großartige aber war pünktlich und "Talar war echt Voll!!
−Ganz schlechte Sauberkeit das ist erste und zweite ...keine Internet außer Bar!!
Nicolas
프랑스 · 혼자 · 2026년 8월
“Un superbe endroit pas cher sur la route de Berat”
+La chambre, classe et très propre. La piscine ouverte tout le temps. Le parking gratuit. Le personnel sympathique et conciliant.
−Le non respect de certains clients qui ont laissé une piscine dégoûtante après avoir fêter un anniversaire sur place. (Chips, paquets de chips, bouteilles vides...)
+Bijna alles ok 1 klein min puntje
−1 klein min punt de afloop van de douche was verstopt, gevraagd aan het kuispersoneel na derde dag dan maar zelf ontstopt volgens mij was dit nog nooit gebeurd..
Mariam
덴마크 · 혼자 · 2026년 8월
+Det var så godt, personalet var så venlige. Poolen var lækker, værelserne var rene og store. Ejeren kom da vi checkede og hilsede. Alt i alt, var det perfekt. Hotellet ligger på motorvejen, grundet tank -og lade station. Men perfekt hvis man har bil og vil besøge flere byer i området. Vi kørte til Lushnje, Tirana og Vlore. Vi var der en uge og nød hver dag. Man kunne ikke rigtigt høre bilerne, så det var rart. Morgenmaden var god, specielt når de havde buffet. Kiosken var god, selv jeg savnede shampoo, balsam og tandpasta.
+The hotel has good infrastructure and everything is very modern and functional. The pool was nice and during our stay it was empty and clean so we had a really nice swim. The kids really enjoyed the playground, which was beautiful and well equipped. The room had a nice sunset view, and everything was modern and quite new.
−The place is not sparkly clean. They were stains everywhere. The walls, some sheets, and my bathrobe. There are also stains around the floor, but the main bedding was clean. There was a brken cabinet too. When I paid with card they guy charged the amount of leke, changing it in euros in a 1 to 100 ratio. But that's not the real difference. So we ended up paying more for our stay than the booking price. I saw the price in euros in my bank application receipt and was a notable difference. The shower was losing a lot of water
“Prima hotel met heerlijk bed en fijn zwembad”
+Heerlijke super grote bedden! Schone kamer en het meeste personeel was aardig en behulpzaam. Buffet-restaurant verbonden aan het hotel serveert prima maaltijden en in het restaurant lekkere pizzas te verkrijgen. Fijn en schoon zwembad met lekkere ligbedjes. Goede plek voor een comfortabele stop als je op doorreis bent.
−Er mag binnen op bepaalde plekken en op de kamer gerookt worden!! Het was nergens te ruiken gelukkig maar binnen roken en rokers kamers zijn toch niet meer van deze tijd? 🤢
alberto
이탈리아 · 가족 · 2026년 7월
“Ottima sosta intermedia.”
+Ho preso questo hotel per una sosta a metà percorso tra Argirocastro e Tirana, la comodità della sosta direttamente sulla strada percorsa, la presenza di un'ottima piscina, la possibilità di pranzare o cenare direttamente sul posto, con ottime soluzioni. Un'ottima colazione compresa nel prezzo. Praticamente ho avuto quello che cercavo. La gentilezza del personale dell'hotel e del personale del bar e del self service.
−Niente.
Lucia
오스트리아 · 커플 · 2026년 7월
−Baustelle man konnte sich am Pool nicht ausruhen oder unterhalten