이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 22개를 기준으로 한 점수예요.
“Some disappointment this time!”
+My family and I have stayed here a few times. The staff is friendly. This time, we found a large hole in the comforter. The bed was made in such a way that the hole could not be easily seen. The cleaning lady always showed up at 7 AM. That is a little too early. Also, the TV did not work. It seems like the cable bill was not paid, but they made it seem like the issue was with the TV. We informed the staff, but nothing was done. Very disappointing.
+Everything was fine! The staff was very helpful! The owner has to upgrade the exterior. Other than that, all went well! The room is very spacious. The food is affordable and the free breakfast is a plus.
+Cannot be recommended
+Ce logement n'a pas un bon service de traitement
“ANARQUE : la résidence MBEMBA n'EXISTE PAS”
+Le séjour pas été réalisé car la résidence MBEMBA n'existe pas à l'adresse enregistrée par HOTELS.COM. Je pense avoir été l'objet d'une anarque pour laquelle je n'ai pas à ce jour été dédommagé. J'ai ouvert la demande 72057519625570 qui à ce jour n'a pas encore eu de résolution
“Would not book if last place available. Avoid!”
+Airline cancelled flights 4 months before stay (2 rooms, 14 nights). Hotel ignored all communication from myself and Expedia who admitted they have false contact info registered & could not authorise a refund as they could not contact the property! False email/telephone number, Website taken down years ago, Facebook not updated for 3 years, Twitter not updated for 2+ years. They only seem to take bookings through 3rd party sites and do not interact directly at all. I see it has now changed it's name on here from Ngaliema Resort Club to Residence Mbemba probably to avoid other bad ratings. A four figure loss in total, partly my own fault as had I researched this hotel properly I probably would never have booked for us. Book with this place at your own risk. While I can confirm it does actually exist, don't expect any support if anything goes awry.
Verified traveler
2024년 3월
“An odd experience”
+I found the place rather confusing. The Uber driver couldn't find it and had to ask several people in the vicinity. There are no markings to indicate "Ngaliema Resort Club"; indeed the board with keys at reception has a different name on it. There's no lobby, just an office that might be open. They do serve a breakfast on the rooftop. There seemed to be very few guests and very few staff around. The room was OK - air conditioned and with some amenities - but the location wasn't great. I like a walkable neighborhood, but here there's nothing. No restaurant or attractions in walking distance; anything you want to do will take an Uber or taxi. Uber does work well here. The price is not bad for this city if that's the main concern.
“Lixo”
+Muito fraco
“プラトーに近く便利はホテル”
+部屋からの景色は良いです。 施設は古いので期待しないほうが良いです。 朝食も可という感じでした。
Verified traveler
2023년 9월
+The restaurant was not in service the night I arrived and there were no TV channels.The next day, only 2 channels were made available. Overall, you get what you pay for, not the greatest experience.