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Andy carling
영국 · 가족 · 2026년 10월
“our stay in a Central well placed york hotel.”
+Was perfect for what we wanted and needed.
−pillows bit hard for me. self check in screens not for me.
+Lovely clean hotel with everything we needed. Staff very helpful and frien
−There was nothing to dislike about this hotel
“Ok”
+Location
−Requested twin were given a double Changed room to twin unfortunately bad smell in room from the bathroom staff tried to fix it but couldn’t so as compensation received a free breakfast
Robert
영국 · 가족 · 2026년 10월
“Great hotel location, no main light in room made it feel very dark.”
+Great location, car park next door (if you can get a space) and a 5min walk to the city centre.
−The room didn't have a light on the ceiling sbg was very dark. We had to rely upon the wide lamps next to the bed and the tall lamp in the corner. Even during the day time the room felt dark.
+Everything was lovely
Catherine
영국 · 가족 · 2026년 10월
“Hotel service excellent, dining room staff could benefit from additional training.”
+Although the breakfast had excellent choices for all the hot buffet food was was just warm. I did comment on this to a member of staff at the time. Her response was "I'm sorry about that". Additionally, we were able to leave our luggage safely at the hotel whilst it was time to check in and again the following day. Thank you
−The evening meal in the restaurant was a disaster. Only 2 starters arrived instead of 3. This was rectified. Following on from this the main meals were brought to the table whilst we were only less than half way through to starters. Once the restaurant manager steeped in , the experience was very quickly turned around. We were given the experience of what one would expect in a hotel restaurant such as yours. He did give us a small reduction off the bill for which we were thankful. Fortunately, our son , who has disabilities, was able to remain calm throughout the issues when such circustances can result in great stress for him.
Jackie
영국 · 커플 · 2026년 10월
“Excellent”
+Able to walk into town but quiet location River view was worth booking
“Waiting staff in restaurant need extra training. Stood around talking while we were waiting to order. Failed to provide”
+It was not too far from the station.
−When we booked it, it said breakfast included. But when we arrived they said breakfast not included. Very misleading.
Joanne
영국 · 가족 · 2026년 10월
“Great location, room clean and comfy. Noise from passing inebriated pedestrians intrusive on 5th floor.”
+Great location. Clean.
−Even on the 5th floor with windows closed I was kept awake until 3 by noisy people on the street below.
Debbie
영국 · 친구들과 · 2026년 10월
“Everything was fab, apart from our key debacle.”
+Loved it all as per usual. The staff are aways fab. The room was spotless. The view over the river is fab also.
−I gave the rating I did, because when we got back to our room at night, our key cards didn't work. My friend went back down to reception, sorted the cards and came back. Again the cards didn't work. So, back down she went. The same thing happened. Finally, she came back with a member of staff, and she couldn't get it to work either, for at least 5 tries. Eventually she did, and was very apologetic. I am wheelchair bound and had I been travelling alone, I would not have had the energy for that. It is hard pushing my chair at all on the thick good quality carpets.