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H9626JVsusana
친구들과 · 2025년 12월
“Excellent hotel to stay in!”
+Friendly staff, clean room, free parking, excellent breakfast. Overall a brilliant stay. Will definitely return next time I am in Durham.
Wander40401141991
커플 · 2025년 11월
“Exceeded expectations”
+Really nice stay at this hotel, we stay at Premier Inn quite often but the service here at reception and when we had breakfast was superb. Staff efficient but friendly. Rooms very clean, although a tad dated- the staff are clearly keeping the hotel immaculate. Plenty to do in Durham town centre nearby we'd go out there again. Free parking when staying away is always a bonus.
“Noise disturbance”
+We were allocated a room directly above the main entrance when there were apparently other rooms available. Kept awake by banging noises as the doors opened and closed up until midnight and then again from 6am. I would have expected this room to be a last resort if there were no others available. Complained to reception but at 6am it was too late to do anything about it. Told them I'd email customer services to see if they will honour the good night guarantee but still awaiting a response.
Christmastraveller23
커플 · 2025년 10월
“Nice break away. Helpful staff”
+Good location easy to find Nice quiet room. Great breakfast with good choices and Adam was very helpful on reception. No complaints.
“Terrible”
+The air conditioning unit would not switch off, went to receptionist was fobbed off saying it was bathroom fan which it was not, complained to manager nothing was done ,
alanwA4924ZK
가족 · 2025년 9월
“Excellent”
+Clean, bed very comfortable and helpful staff. Slight issue about postcode taking us to the neighbouring retail park but we quickly found the hotel.
Z2588QXruthb
가족 · 2025년 9월
“Usual excellent standards”
+We used the premier inn as a base for the Great North run. Our rooms were clean, comfortable and spacious with a fan provided in case we were hot (not the case). My room felt cold one evening but warmed up quickly when I turned the heater on. Breakfast was served in a dedicated breakfast room and although busy, we didn't have to wait for a table or food. There was a nice touch of water and bath salts being provided for GNR runners in tue reception in the morning and biscuits on our return. The only small downside was the free wi-fi was patchy but given its free, I wasn't too bothered.
“Comfortable stay”
+Stayed here for a night while visiting a friend in Durham. Check in process was easy, rooms were spacious and clean. Had a nice tv, hangers and plenty of storage space. Had a pleasant stay here and would recommend. Can imagine it gets hot in the peak of summer in these rooms but thankfully had a fan already in our room.
“Worst night ever!”
+No aircon, one small extremely inadequate fan. Impossible to sleep. Daughter had room on opposite side which had much better fan and was cool. Need to make sure room has adequate fan on the side of the hotel where sun comes in!
“Avoid!!”
+This hotel was a complete waste of money. The rooms were ridiculously hot! 30 degrees at night when it was only 13 degrees outside? Goodness knows how that worked. The staff were friendly but there wasn’t much they could do other than offer a fan to blow the hot air around. Terrible sleep each night. Definitely do not boom here.