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suetN9856BV
커플 · 2025년 11월
“Anniversary weekend away”
+Stayed at Premier Inn hotel for our anniversary weekend . The staff was very polite throughout our stay and were happy to recommend activities that we could do . Enjoyed our weekend away
“Great service Reception/Housekeeping”
+Fast and easy check in. Amazing customer service at check in. Azra was very helpful with a taxi and directions on check out. And the two ladies in housekeeping that gave me towels and directions to the bar was also very helpful. Staff in the bar rude and on friendly also could do with some training on the policy.
“Very poor service for the money paid”
+Staff refused to serve cooked breakfast although this was paid for within the booking advising to try and claim money back despite serving others. Doors don’t close properly unless banged very hard otherwise people badge in the room. Very poor and disappointing experience.
“Disappointing”
+Room was dirty, floor looked like it hadn't been hoovered in a while. Towels were dirty. On the positive it was exceptionally quiet.
“Fabulous 👌”
+Best nights sleep 😴 fabulous staff all 3 of them congratulations 🎊 very helpful attention to detail room was lovely and warm see you all soon 😀
gungadin1326
가족 · 2025년 10월
“Lovely hotel and friendly staff”
+Super hotel - really friendly reception staff - got early check in which was excellent since we had been travelling since 4am. Top floor room - nice and quiet and cleanliness was brilliant - no complaints from us!
davidevans2021
가족 · 2025년 10월
“Fabulous service.”
+Fabulous service. Family members arrived at Luton airport late on Thursday night and were very tired having returned from Ukraine. They called me for help. I spoke to the hotel reception on the phone and confirmed late check-in was possible and a room was free. I booked & paid online sending the reservation details to the travellers. The hotel pointed to the best value rate and channel for booking. The travellers arrived, parked-up, enjoyed a swift check-in and a good night’s sleep. They enjoyed breakfast and left in time to return to Wales in timer to make s presentation at Uni. They got caught out, Prem Inn’s excellent service helped them recover their situation. The reception staff member at the hotel was brilliant.
“Clean and quiet”
+Lovely clean quiet room. A couple of minor issues. Ask how to operate electric before going to room. You have to put your card in a slot but I wasn't told this. No anti slip mat for the shower over the bath. Nearly fell getting out.
“Booking Nightmare”
+Seems to be a very nice hotel but after booking via telephone to confirm we would be arriving at approx 3am after a long flight to Luton. We were told that we were 12hrs early...the call centre had made the booking for the day of arrival but checkin wasn't until 3pm! Luckily the receptionist was able to find us a bed ...in a disabled room.
jordanwH7976UL
커플 · 2025년 9월
“Fantastic stay”
+Had a brilliant experience food was amazing, and staff were really friendly. Especially the receptionist. Room was clean and staff couldn’t do enough for us. Would highly recommend staying here and will again in the future