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“Negative start to our stay”
+We arrived at the hotel 45 minutes earlier than check in at 3pm, when we went to reception the gentleman behind the desk greeted us with a Hi, I greeted him back and proceeded to tell him that I had checked in online already, his response you can't check in until 3, i.asked if it was a possibility to check in slightly earlier and the response I got was you will have to pay £15 to check in early. There was no apology or I will check your room to see if it's ready, he basically wasn't bothered, we came back 30 minutes later when we saw other guests arrive and waited to check in. We headed to reception once again, at this.point a very pleasant receptionist had just come on to shift, who started to help with the back log of guests. We ended up with the not so happy receptionist, no greeting, just name, he couldn't figure out what he.was doing, not sure if it had to do something to do with me checking in online in the end we had the female receptionist who was lovely. The room was clean, the other hotel staff such as housekeepers and the servers at breakfast were all very friendly and welcoming, it was just when we were first 'greeted' by the male receptionist it put us off. We've staye
“A Happy Welcome by All the Staff”
+When I first approached the hotel, I thought it looked basic and a little tired however, when we booked in at reception, the staff were so helpful and friendly and couldn't do enough for us. The room was spotless and the bed was superb. The traffic become a little noisy in the evening but, we were directly on the link road, so to be expected. Breakfast was so tasty and good variety of items were offered. The lady chef was such a friendly happy person, nothing was to much for her. All the restaurant staff were pleasant and worked tirelessly clearing used plates etc. The price of our room/breakfast was very reasonable. We will definitely re visit..
“Friendly staff, poor room”
+Hotel was okay, staff was very welcoming. Big downside was the bed was really uncomfortable and the shower had little to no pressure and temperature tap was very temperamental. Also shower rail which had my towel on it was covered in rust 🤢 fairly disappointed hence the 2 star rating. Friendliness of staff was the only saving factor
“Like my school report : doing okay but could do better”
+We really enjoyed our stay but want to give honest feedback. Let’s start with the down sides: * the hotel itself is looking very tired, carpets are faded/stained, paint is faded/chipped * food - disappointing breakfast quality. The food wasn’t cooked well enough, I know this could be considered self preference but tomatoes still crunchy, sausages bearly brown (even on one side), mushrooms dry and chewy (appeared to be cooked in the oven as opposed to the frying pan) Okay let’s go for the good things: * Staff were great, nothing was too much trouble and very friendly * TGI 20% off discount was great * Good location I would go back again.
saragB3785UF
가족 · 2025년 9월
“Brilliant staff, usual comfortable and clean service from Premier Inn”
+Staff very so lovely - really friendly and helpful. Breakfast was ok, usual choices for hot food & then pastries, toast, cereals, yoghurt etc. Tea, coffee, juices, herbal teas all available. Rooms were comfortable and clean, but hotel a little tired and could be refreshed to improve it.
Nomad621224
친구들과 · 2025년 9월
“Exceptional Staff !!!!! Makes all the difference :-)”
+We had the best time! The rooms although a bit dated are spotlessly clean and the hotel was very quiet especially during the night. The staff in the dining room and kitchen were exceptionally welcoming and friendly especially the cook/chef. She is Polish (i didn't get her name) and went above and beyond to ensure all our dietary requirements were met! We had a coeliac and a vegetation with us and she remembered this without us asking the second day! Such a credit to your business! We were visiting Miniatura and will be making sure we stay here next time. !!
“First Class Service.”
+The staff were very helpful, always very happy to assist. We needed other on-bookings with Premier, in Thirsk and Washington, before returning to Coventry (Binley) and the manager helped us immensely. The rooms were exactly what we wanted and needed, nothing required 'over the top' and everything always clean. Will certainly stay here again if I return this way.
“Welcoming & value for money”
+Well sited near to lots of local facilities, garages, supermarkets etc., The usual confortable beds and rooms very clean and staff welcoming you as if they were really pleased to see you. All this and a resonable price compared to some other well known brands of this type of hotels!!
“Mediocre at best, unless you like fire alarms”
+The room was a basic room. Not in the cleanest state and there was black mold on the ceiling of the bathroom. The worst thing was the fire alarm that went off before 7am, after a very poor sleep. I got an Airbnb the next night for a quarter of the Saturday price and slept like a baby. I'll make sure to go for that every time now.
“Great premier inn with lovely staff”
+Stayed here after attending a concert. Staff were so friendly and helpful, room was perfect and breakfast the next morning was delicious. Would definitely recommend to others.