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“Hotel is CLOSED DOWN 11/26/ 26”
+Made a reservation through Booking for 10/26 and got a confirmation from Booking. Found out that the hotel is CLOSED DOWN. Not happy with Booking.com!
−Made a reservation through Booking for 10/26 and got a confirmation from Booking. Found out that the hotel is CLOSED DOWN. Not happy with Booking.com!
“Take your location off Bookings com!”
+The property was closed when we arrived! We did get a breakfast!
−You could have informed us you had been closed when we made our reservation!
thania
미국 · 커플 · 2026년 10월
“They never gave us a call saying that the property was closed for new management”
+It was closed for construction
−That it was closed when we were there after we booked and didn’t get a call or nothing
Malychone
미국 · 혼자 · 2026년 10월
“It's a fraud!”
+Nothing!
−The motel was locked and cleaned out! Apparently it is permanently closed, no signs or anything placed on door indicating otherwise. Called provided contact number and no answer with no room to leave message. Booked this room a month in advanced. They had plenty of time to notify and Bookings.com Apparently allows this to happen. My payment went through and I was scrambling to find another place to lodge for the night. Contacted Bookings.com right away but no reply until it was too late.
+this place was shut down to remodeling and didnt stay their !!
“I COULDN'T STAY - HOTEL CLOSED!!!!! NO HELP OR COMPINSATION FROM BOOKING.COM”
+THE PLACE WAS CLOSED!!!!!! YOUR REPRESENTATIVE WAS OF NO HELP - I COULDN'T SPEAK TO HER MANAGER. YOU BOOKED ME INTO A PLACE THAT WAS CLOSED!!! I SPENT MORE THAN 45 MIN. ON PHONE AND NO HELP FROM YOU!
−HAVE YOUR STAFF IN US AND ABLE TO HELP NOT JUST READ RESPONSES FROM A COMPUTER. WAITED 28 MIN. ON HOLD BEFORE I COULD TALK TO SOMEONE AND ANOTHER 30 MIN. AND NO HELP. TOLD TO WAIT ANOTHER 45 MIN.
“Motel was closed”
−Got to the motel Fri. afternoon and it has been closed since Dec. 2025 and it looks like you (booking.com) has billed my card for a closed motel.
Savanna
미국 · 혼자 · 2026년 7월
+Nothing
−They failed to inform people they can’t stay there due to issues that happened in December, and now are taking people money
Jessica
미국 · 커플 · 2026년 7월
−The property had been closed for months and I was still able to book it. Had to find a place to stay last minute.
−This location is closed and had been for several months.But yet, it was still on the website