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+We got there and there was a note on the door saying the hotel was repossessed as and they still took payment out of my account do I’m now in the middle of trying to get money back,
+Property was closed with a sign on the door. They tried to charge me anyway. Terrible!
+The hotel stopped operating in July
“DO NOT BOOK HERE!”
+The hotel does not exist yet booking.com advertises this on their site!
“Left out on the street!”
+My wife has stayed here in the past and liked it, however, this place is currently closed and up for sale (Sep 2025). We arrived on a friday night after making a booking a couple of months prior. The doors were locked, curtains all drawn and no lights on. No response when ringing bell or knocking. On calling the 'hotel contact number' we were connected to a foreign call centre who were of little help, and Hotels.com are refusing to refund our payment because they cant get approval from a manager... He's legged it!
“Repossessed”
+Place is closed down and has been repossessed
−Closed down
“This hotel is closed”
+This hotel is closed and has been for several weeks.
“A horrible experience”
−Since the property was closed and had obviously been so for some while I found myself with no accommodation in Durham despite the fact that I had been charged by booking.com for my stay 3 days before my arrival. Along with several other people I spent a long time on the phone to booking.com to gain redress and was not impressed by the quality of your customer service team
“Never Book at OYO or BOOKING.com hotel”
+We had prepaid for the night. But when we arrived at the hotel the entire hotel was closed. Without us being informed about it. There were signs in the window that it was closing 14 days before. Neither OYO (the Indian owner) who owns the hotel nor Booking.com can be communicated with and they will not give us compensation. They are still renting out the closed hotel really bad service
−We had prepaid for the night. But when we arrived at the hotel the entire hotel was closed. Without us being informed about it. There were signs in the window that it was closing 14 days before. Neither OYO (the Indian owner) who owns the hotel nor Booking.com can be communicated with and they will not give us compensation. They are still renting out the closed hotel really bad service
+I did not enjoy anything about the property as when we arrived the hotel had been reposed by the land lord on 25th July and had no email or nothing to tell me that the hotel would not be able to honour the booking so I drove a hour and a half to have to drive home on my girlfriends birthday not really acceptable to be perfectly honest still waiting for my money back I think it’s really poor from booking.com as well that they are still advertising a property that no longer exists