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+Check in was a little rocky. It would be great so have reception staff at both locations. Lange was kind, clever and helpful!
“Not worth it”
+Asked for a king sized bed, got two small sized bed. It was not clean, in bad condition, staff did not even talk
“Value for money.”
+Value for money. Stayed 2 different nights in different room. The room 203 facing the food street was noisy with music until 1 am. The room 208, the bed already sunk and need a change.
“Good”
+It was good But the area is very load
“Good stay”
+Good location at the end of Chaweng main street. Room was clean but cleaned only on request. Good furniture and bed. Overall good stay.
“good location but really a lodge not hotel”
+even for one night, one would expect some basics to be in place.. firstly bad reception with the guy not knowing what to do till I helped him find our reservation. then 4. floors without lift and no help in carrying luggage.. mosquito bites all night and stained bedsheets .. never again
+There was a boxing stadium next to the guesthouse and so noisy the announcement up late night. I didn't like some furniture very old and floor carpet came off and dirty... It was written available all rooms the wifi but didn't work in the room and lobby either... I booked this guest house because of available using the wifi in the room though!!! The manager told me that it would fix today but didn't fix properly...and she told me your room cannot use wifi with no apologize... Also, it was written free bottle of water and booked 2 days but only one day bottle of water prepared and I had to ask but the manager just told her staff to give one more bottle...2 bottles a day though... One of staffs tried to help me out a lot but she could not speak English unfortunately... Anyway, very unhappy stayed this guest house.
Verified traveler
2017년 8월
“5 star hotel! Orchid staff saved the day!”
+I was moved to orchid residence 2 (which is a newer version of the hotel). On my second day, I suffered an extremely bad case of food poisoning and ended up in a hospital. The hotel staff treated me like their own family, got me food and Tylenol, called an ambulance, helped me walk to it, and more. They didn't even charge me for the night my stuff was here and I stayed overnight at the hospital. The most wonderful staff and management team I've come across- they truly care about you and got your back. Excellent location and facilities too. I highly recommend this hotel on your trip to koh samui!
Verified traveler
2017년 4월
“Perfect”
+Lady on reception was super friendly, room was huge! And very clean, good central location. I would stay here again, thank you!
+Very nice but so much noise from the boxing stadium