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+An amazing location! Steps away from the Duomo. Great air conditioner that drowned out any noise from the street below.
+Difficult to find the actual building and initially check in as there are no front door staff. The building it’s in looks very old and run down so bad first impression. The actual room is okay. Walls are thin and they echo so if anyone’s in the hallway you can hear them clearly.
+We have returned from a two night stay here. This was advertised as a hotel, but upon booking I found out there is a virtual reception. Upon checking in, I found out there is no room service unless you stay over 7 days. The location was great, but we didn’t enjoy the stay as much. Every time I had a question or needed something, it meant communicating with a bit first via WhatsApp, then you wait to connect to an agent which took 5-6mins each time and then you verify your booking details before they would answer your query. In more than one occasion, I managed to find an answer or ask a guest for help in the time it took to get an answer from the agent. This was the last out of six hotels that I stayed during our trip to Italy and the only that I won’t be returning to.
+Fabulous location. Shower was A+. Breakfast was good. Only downside really was room needs better AC/ventilation. Overall, great value.
+fantastic location, easy check-in, AC was appreciated.
+It was fine. It’s basically an apartment and you do not get any of the amenities of a hotel. It was in a good location. It was relatively clean however there were possessions from other people that were not removed from our room. Also the water for the shower was often cold. Also the toilet had two setting but only the big one worked.
+Great location! I agree that the room doesn’t need daily cleaning or towel changes, but I hope visitors can drop off the trash somewhere in the hall everyday. There were many tiny bugs that flew around the trash can and also bit me! That wasn’t pleasant.
+The only redeeming value is the location of you are not sensitive to noise, I am not. You will literally step into the street and be almost in front of the cathedral. Everything else is non existence. No help to plan for early check in or luggage. The ai customer service chat only states it’s too early to give you an answer. If you have very early tours there is nobody to assist with taxis if needed. If you want clean towels being the summer and you are showering more than once there is no help. The breakfast do not include it. For 18 euros per person you will find much better options in less than a block or two. Also they start breakfast at 8am, so if you have an earlier start time you will not have access to it. Good luck asking for a refund. Finally if you want a strong ac this is not for you.
+We arrived around midnight with a small child and had to wait nearly an hour to check in. The process was extremely disorganized and stressful , especially after a long journey with a kid.To our surprise, the room given to us was designed for people with disabilities. My son couldn’t use the bathroom properly because of the low toilet height and lack of basic comfort for children. The air conditioning didn’t work, and the bedsheets were visibly dirty with stains. When I contacted the hotel via WhatsApp and sent them photos, they simply told me to go find clean sheets myself from the storage area and change them, absolutely unacceptable service. I felt unsafe and extremely uncomfortable. I couldn’t sleep at all that night. This was one of the worst hotel experiences I’ve ever had. I will definitely be filing a complaint with Expedia.
“Great value!”
+My check in didn't start off so great because I did not get the necessary email to do the digital check-in ahead of time. But the lady at the 'reception' helped sort it out for me. The room was clean and very spacious. It was a little noisy, given its location, but they provided headphones and it didn't really bother me that much, so it wasn't a big deal for me. The location is excellent. It's walkable to many of the main attractions and the train station is a short walk or taxi away. There is a public taxi stand nearby. Otherwise, you have to schedule one with the florence taxi app. Uber does not work here.