Ahmesula
미국 · 가족 · 2024년 7월
“Poor experience”
+Smooth check in.
−As a disclaimer, I am not a person that likes to complain, but I felt I had to describe my family's experience at this apartment, so other guests are aware and the owner/manager of the property take it seriously and changes his behaviour and improves his services and his way of dealing with his guests/customers. I am writing to express my dissatisfaction with the apartment I rented through the listing on Booking.com from July 18th to July 21st. Regrettably, my experience was far from what was described in the listing, and I encountered several significant issues during my stay. Firstly, the room did not match the description provided. The space was incredibly crammed, and the layout was poorly designed. I had to move a couch every time I wanted to access the balcony door, which was highly inconvenient and not mentioned in the listing. Additionally, I could not open the windows because the beds were blocking them, which made ventilation impossible and added to the discomfort. This was exacerbated by the fact that I had booked the apartment for a family of five, yet only two towels were provided. Additionally, the cloth rack, iron, pillow, sheets and blanket for the couch were only s