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“Wonderful! Perfect location and fabulous room”
+The staff couldn’t have done more for us. Lovely and attentive and really kind to our 2 year old son. Perfect location to walk into Cheltenham. We had a Junior suite and it was fantastic value for money. We loved having the bath in the room.
Dr. Mark
영국 · 혼자 · 2026년 11월
“Good location and pleasant rooms”
+Location excellent. Room was okay, even though I'm not a fan of open plan rooms, this one worked.
−Restaurant experience was horrible. Even though I'd prepaid for breakfast, I swerved it because of the dining experience the evening before. Onsite parking was expensive.
“Lovely hotel in a beautiful location”
+Great staff, lovely location
−Disappointed that the bar was closed for a private function
Benjamin
영국 · 혼자 · 2026년 11월
+Beautiful property. Very good location.
−The air conditioning wasn’t working. Was like a sauna
“It was adequate for a short stay.”
+The staff fitted me in at the last moment, as they told me that my Booking.com reservation had failed. Apparently this isn’t unusual. The room was small, but cosy and warm.
−No-one answered the phone for room service. It seemed like they were understaffed. I understand it’s an older property, but the dust and fading of the carpets and skirting-boards was quite dingy. The room was too tiny to faff-about with coffee-bags and finding a socket to plug in the kettle.
Karl
영국 · 친구들과 · 2026년 11월
“excellant”
+room was excellant
−nothing
Kopcke
영국 · 커플 · 2026년 11월
“We’ve been here before and had in a lovely day. I wouldn’t b rate it as highly as I had done then, the reception staff”
+Lovely property in a convenient spot for the town centre. Quiet at night. Lovely art work
−Unfortunately, the Aircon wasn’t working effectively and we had quite an uncomfortable night in the heat. We did report it. The security gate on the car park, was not working and we had a new car which made us feel a little anxious. It was fixed by the morning.
“I won't rush back”
+Room was nice and spacious. Comfy bed
−OUr bathroom stank so we didn't shower in the morning which was fine as we are only an hour away but the smell was clearly drains. We told the reveption when checking out and she did apologise and asked had we rang down but as we only noticed it in the mornign as we dropped out bags and went out the night before it was all a bit late
“Great stay!”
+Great convenient location and wonderful breakfast. Rooms are big and comfortable
julian
영국 · 커플 · 2026년 10월
“Disappointing”
+Breakfast was good but the coffee was cold. Bedroom was tired, we have stayed in Malmaison hotels before and the quality of the decoration and extras provided were much better. This room was not value for money.
−Bedroom was tired, we have stayed in Malmaison hotels before and the quality of the decoration and extras provided were much better. This room was not value for money