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María
콜롬비아 · 가족 · 2026년 10월
10.0“Averigua si las playas están disponibles”
+El desayuno y en general el restaurante tenía buena sazón, nos quedamos con deseo de comer pescado ya que no tenīa pero era muy costoso
−La gran desiluciøn fué la playa, llena de zargazo, imposible entrar al mar, Gran frustración
Miriam
멕시코 · 커플 · 2026년 9월
7.0“Great location, poor customer service”
+The location is amazing
−They should advertise that the electricity and AC are only available at certain times of the day. Also the hotel was empty, we asked to check out one hour later and they said no because the room was taken... There were only a couple of other guests
Mathias
독일 · 혼자 · 2026년 9월
6.0+Sehr nettes Resort
−Dass die Klimaanlage tagsüber abgeschaltet wird und nachts der Strom
“Relax i natura.”
+Situació ideal, en ple parc, i a la platja. A més, era temporada baixa i teníem tot l'hotel per nosaltres sols.
−L'únic problema va ser que la platja i el mar estaven plens de sargasso i no ens vam poder banyar a la platja. Però això no és culpa de l'hotel.
“Horrible experience . A shame because it has great potential (location)”
+Location
−No one for check-in. No one for check-out. Spent 2 nights . First night withour water. Second night without electricity in all the complex. Horrible. No gesture nor compensation. We had to pay extras (for accessing the place (located in a park) every day). This was not mentioned either
LaShandra
미국 · 혼자 · 2026년 8월
5.0+It was beautiful and peaceful. Great for a tech free romantic getaway.
−We were the only ones there after our 1st night. They closed the kitchen an hour early while we were standing there trying to figure out what to eat. The AC and power were off each day during the hottest part of the day, so no afternoon nap in your room while it's hot out. And the sargassum was horrible. No access to the ocean at all (fluke of nature...not their fault). We changed to another resort on day 2 that had access to cenotes for swimming. We would have stayed, but limited food, no beach, and limitef AC were too much to bear.
Patricia
스위스 · 가족 · 2026년 8월
10.0+Die Lage, die Einrichtung und Möbel, doe Grösse des Zimmers und die Aufteilung. (Dusche/WC im hinteren Bereich und Dusche mit Pflanzen hinter der Glasduschwand) die Sauberkeit, der Wasserspender-Krug, die Veranda mit Aussendusche, das Fussbad-Wasserbecken vor der Veranda, um den Sand abzuwaschen, war alles perfekt!
−Da gibt es nichts, ich habe nichts vermisst! Lediglich eine Kommunikationslücke gab es: dass wir nicht informiert wurden, dass die Billete für den „Kleinbus-Transport am Parkeingang gelöst werden müssen und nicht beim Buschauffeur bezogen werden können. Wir mussten daher bei Abreise den ganzen Weg zu Fuss zurücklegen, mit schwerem Gepäck und in der Knallhitze!
aurora7x
멕시코 · 혼자 · 2026년 7월
10.0+Todo me gusta de este hotel: las habitaciones, la comida, el servicio
Naja
아르헨티나 · 가족 · 2026년 7월
5.0“Vi ankom sent om aften og fik kort hjælp til indcheckning. Vi fandt dog hurtigt ud af at vi ikke havde vand! Efter 18 ti”
+Flot sted! Med charme og omtanke.
−Personalet, eller retter sagt manager som han kaldte sig var arrogant, svarede ikke spørsmål og var ikke behjælpelig.
Alicia
스페인 · 가족 · 2026년 7월
10.0+Habitaciones preciosas y personal muy amable. Situacion en primera línia de playa. De fàcil acceso con los carritos eléctricos del parque del Jaguar.
−Es época de sargazo y no te podías bañar en la playa, pero eso no es culpa del hotel, pero tienen una piscina muy cómoda.