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“Comfortable and stress free stay!”
+We had pleasant stay at JW Marriott Macau. The standout aspect was the customer service, specifically Executive lounge and Manager Inga, thank you looking after my family. I highly recommend to who looking for a comfortable and stress- free stay.
nancykP2244IB
친구들과 · 2026년 7월
“Family’s favorite resort”
+Once again the Jw Macau didn’t disappoint. We went in a group of 9 people and an unforgettable time again. The staff goes out of their way to make sure each guest was taken care of and nothing was too troublesome. We have just checked out and are planning the next trip. The staff is what stands out. The executive lounge was only opened starting at 2pm this trip. To my understanding, it will close entirely when I return in October. This is truly unfortunate and seems that there will be some changes from what we are use to. Thank you Sophia and the wonderful staff, especially at the lounge. Ariel and Inga thank you for being so personable. My kids still remember you. Thank you again.
“Absolutely wonderful in January!”
+The winter sunshine had seemed to permeate all...and my memories have remained sparkling. The hotel was in fine form... the Club Lounge immaculate; the available Pool and Gymnasium bustling. I had loved the views from my high floor room and the staff were uniformly kind and magnanimous. I cannot wait to return someday. It was a superb Hotel to be staying at with friends as well.
“Excellent Hotel and Attention to Detail”
+A truly excellent hotel. I cannot say enough about the staff especially David the VP of Ops, Edel (hope I got that right) from the concierge team and Inga from the executive lounge plus the whole executive lounge team. This hotel exudes great service from the moment you arrive. Friendly bellmen, efficient staff getting you through the lobby and in our case to the executive lounge to check in. As an Ambassador member I was given an oversized room and my daughter was near in a regular room. Both rooms were large and very well appointed. The little details matter and here the hotel nails it. 1. Endless bottled water provided in room. At one point my daughter had over 25 bottles. Bravo! 2. Ties for your device cables. 3. Fresh fruit replenished daily. 4. Bountiful towels replaced twice per day. 5. Bountiful sundries in bathroom. 6. FREE MINIBAR. Bravo! 7. Good TV channel assortment 8. Allowing you to pick the timing of housekeeping and turndown service! 9. Bountiful executive lounge. 10. Bottled water and free sunscreen by pool. 11. A bottle of wine in my room with chocolates. 12. Helpful Conciege team Everything in this hotel has a sense of place and being in place. Large welcoming sp
Departure03617691824
출장 · 2026년 5월
“Thanks to Juno and Roland!”
+I just want to say thank you so much to Juno and Roland for being so kind and courteous. You helped us book a last minute car ride to Hong Kong airport when we had an emergency and for that we are so grateful. Wonderful staff! I also very much enjoyed the food at this hotel. As a vegan, sometimes I worry when I travel but the chef took extra care to ensure that I was well fed. Thank you!
“It deserves the 5 stars hotel with 6 stars service 👍🏻”
+Love the hotel, very grand & clean. Staff are super friendly, from the helpful front door staff help us loading the luggage from car, to our check in staff Kayla, and Arun taking care our luggage, room service staff building tent for our kids, can’t remember all the names, but their smiles gave us memorable trip in Macau. Will definitely come back again!
“A nice hotel with poor service”
+My husband and I stayed two nights in this hotel for the first time, once we arrived, there is a staff standing by the other staff, who pretend not noticing us when we have eye contacts and we just go straight to her and let her handle our checkin. We found that she was new while processing since she needs help from the other staff, which we understand, but we already feel unwelcome at the moment. The other staff handle our checkin finally. We then spent a long night in casino and when we went to sleep at around 3am, found that there is light leaking through the glass between the bathroom and our bed, and we found that it’s the light from the tv on the mirror in the bathroom, so we search the buttons to turn it off and finally got the remote control in the drawer, but it is not working, we spent half an hour to fix it and since it’s late, we gave up and had a poor quality sleep that night, but the most frustrating thing is the phone rang at 11am, which is a reminding call for checkout, it’s a machine automatic call and we just hang it cos’ no one is talking actually, we were already mad at that time cos’ we have two consecutive nights booking in the same room, we were woken up with
Piyawat
태국 · 가족 · 2026년 2월
+Everything
−Everything
Pioneer68300744303
커플 · 2026년 2월
“Enjoyable stay in JW Macau”
+We come here to celebrate valentines day. All staffs are very friendly. Especially concierge Amy and Call centre Korine assist me to prepare surprise to my girlfriend in advance. Also we would like to highlight Lydia and Rita allowed us to check in early and prepare beautiful handwritten card and cake. We both have a very enjoyable stay in here!
Sashiendhran
말레이시아 · 가족 · 2026년 2월
+The staff are very attentive and professional.
−Rooms given had cigarette smell, room toilet door can't be locked, toilet panel doesn't work and bath tub shower didn't work at all. Not worth the money they charged for their Marriott brand. This is very disappointing.