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“Great weekend away; will be back!!”
+Clean, good food, cute pool, close to the movies and other things.
−No complaints!!
Elizabeth
미국 · 커플 · 2026년 10월
“Needs a lot of improvement”
+Location
−Trouble with hot water flow to room 030. Fresh towels not delivered as we were told would be. Trouble with their credit card machine
Harvey
미국 · 커플 · 2026년 10월
“Very clean hotel, lots of parking, great staff”
+Didnt eat breakfast, as I didn't really care for the dinner experience the night before. As a result, I opted to find breakfast at a nearby location.
−The dining experience
Fred N Donna
미국 · 혼자 · 2026년 10월
+Staff and cleanliness was excellent.
−Room chair and couch were really uncomfortable. Bed was OK but hard.
“The Hilton Garden Inn was 100% customer friendly!”
+Our room was spotless and comfortable, especially the beds! The staff was very outgoing and helpful, from the moment we checked in until we checked out the following day. The hotel breakfast was delicious and the server was exceptionally welcoming and friendly. We had a delightful conversation with him. I would not consider staying in any other hotel in the Frederick area. The Hilton Garden Inn was great!!!!!
−Nothing
“We were very pleased with our stay at Hilton Garden Inn Federick & will definitely stay again whenn”
+Tamieeka at front desk was very courteous, accommodating. Signed me up for Hilton Rewards, which took no time at all, provided free breakfast the next morning for me & my mom. Much appreciated. The breakfast exceeded our expectations! Attentive waiter. Very fresh fruit, excellent bacon. All staff we encountered were very courteous.
−We could smell cigarette smoke on our floor in the p.m. This didn’t bother myself so much, but it did my mother, who woke up coughing in the night. We know this is not the fault of your establishment. The hotel appeared ‘older’ than it did in photos online, but it was clean & comfortable. We understand the building will be getting a facelift this fall.
−TV was not plugged I couldn't close the door the held the refrigerator under the coffee maker.
“Don’t plan to eat here”
+My husband and I made an unplanned overnight stop in Frederick at this hotel. We chose it because we had had a long day and wanted to grab a drink and snack at the hotel restaurant/bar instead of going out. At check-in we were told that the restaurant was closed. No explanation was provided. We were disappointed but there were several restaurants nearby. The common spaces and our room were clean and nicely furnished. The customer service was pleasant. The next morning, we chose to have breakfast in the common area It’s a cooked to order breakfast for about $15 per plate. It sounded OK to us. We just wanted to eat and go. What a mistake! It took almost an hour and a half for us to get through breakfast and paying the check because the service was so slow. The regular coffee urns were empty the entire time. Items that were supposed to be included on the plates were not. A beverage that was ordered was not served. The one person working the floor was doing her best, but she was doing everything for a crowd. We might stay at this hotel again but we will skip breakfast.
juliemS1807PS
가족 · 2026년 8월
“Horrible Service and Unsafe”
+There was blinking blue lights coming from ac unit and clearly broken. This was a one nite stay and told us sorry maintenance would be there in the morning. Also refused to provide another room. So had to check out at midnight and check into another hotel. Literally, got transferred between 4 offices to provide a complaint only to be eventually sent back to the hotel line who did not pick up. Can’t believe this hotel is a Hilton service was so bad. Plenty of options around area, avoid this one.
Y7078PAdebbies
커플 · 2026년 7월
“Disappointed in customer service”
+Very disappointed in the lack of customer service. Was not greeted as a gold member, no smiles, no warmth. Room was adequate and clean, but that’s it.