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+No volveré a hospedarme en este lugar.
Julia Margarita
가족 · 2025년 9월
+El lugar esta cerca de Plaza la Isla, hay mucha variedad de tiendas y restaurante. Tiene acceso a la playa aunque el mar tenia mucho sargazo y no pudimos entrar, pero el hotel tiene varias piscinas y que si se pueden utilizar.
Verified traveler
2025년 9월
“Just ok”
+This owner has several rooms for rent at this property, so your stay will depend on which room you get. Based on reviews, some are in better condition than others. We stayed in 1212, a two room unit, with a family of 7, and it was spacious enough and served our needs, barely. Room itself is not in great condition. The bathroom had a leak that made it constantly wet and swampy. Had to use our provided beach towels to mop up during the week, and would've had to pay to get replacements. Same with normal towels or toilet paper, we were provided with what they deemed was just enough and any more would have cost. Lots of nickel and dime-ing. Luckily we were out a lot so the toilet paper lasted. We used the same towels all week, which was fine except that it was too humid for them to ever hang dry. The beds were ok, but only full size (can't remember what the description says), and the sleeper sofas were literally just the pads off of a futon. The kitchen had just enough supplies, we were able to cook a meal. AC worked well. We had to pay the resort fee on to of the rental price, so we were able to use the resort's pools and public areas, just not the restaurants at all (there is no pay p
Rocio anabel
가족 · 2025년 8월
+La ubicacion es excelente la vista es igual de excelente , todo es funcional en el depa ,quiza un poco dañada en cuestion de paredes ,pero no afecta absolutamente en nada para la estadia
+For some reason it was very hard to complete the paperwork with the agent for the condo. The room was VERY musty. My enviroment fee for a thee day say was 3x higher wthan it was at a different hotel where I stayed four days. I have no idea what's going on there. The proper name of the hotel and its address are not given before you book. Strange. You can do better elsewhere ... which I did at my second hotel. There are a lot of very negative reviews. I give it a C- ... but not a failing grade. Nice mall directly across the street.
+UNSAFE!! Wish I could WARN others! Someone was in our room when we were snorkeling. There is NO chain, bolt, or any keyed lock on the door. We had to use a chair under the doorknob!There are bare wires above and below our granddaughters beds as well as behind our nightstand. Worried about fire the entire 10 days! FILTHY! Tub was disgusting, didn’t even want to poop in the toilet! Had to stand on towels IN the tub to avoid mold. Horrible, unsafe and management lies to you. MANY pics, but site only allows 5 to 8
+The ONLY good thing was the air-conditioning worked. This place is poorly maintained, filthy and, most of all unsafe! The reviews were 8 of 10 on Expedia when we booked. I wouldn't give it a 1!! Bare, exposed wires above our granddaughters bed and behind the nightstand by our bed. Someone came in our room when we weren't there, forcing us to put tape on the door, so we could tell if the room was entered again while we were gone. There wasn't even a way to secure the room while inside. We had to put a chair under the door. Horrible accommodations. Nearly ruined our 10 days in Cancun!!
+Great surroundings, good privacy of the room and front deck, great view. The room was OK for the price, maybe a small sofa could help. Overall the room, location and service was great.
+We missed our flight out & asked if they could credit it for a night (was a reach, but hey no harm in asking) they said no they cannot. I then asked if we could stay an extra day and they said yes but id have to pay . I understood &decided to just take the loss. It was my fault. Upon arrival, the room was extremely muggy& damp smelling.I turned the ac on (which is not a/c it is an evap cooler) to try to take the humidity out, to no avail. Immediately texted them the issue & they responded promptly &sent maintenance. He agreed the room was humid but was reading 23 degrees celsius (although it was clearly not) . He called another tech to come try to get it to work properly.well he mustve broken a pipe or something because the roof was flooding the kitchen and dining area, right onto our suitcases that had my husbands Jordan IV military black shoes and his clothes (not a very happy husband now) . We move our luggage , i text the owner and he ASSURES me everything is going to be fixed , to go ahead & leave. So i have to leave to meet the rest of our party and TRY to enjoy while our room is POURING WATER, with 4 men with our belongings? FFW a few hours we come back, water is all cleaned
+Horrible room, furniture, no service at all. AI generated answers to your questions and concerns. Every concern you make you will get an answer that they will make it a note for future customers, for you there’s nothing as you got trapped. So disappointed! Wasted our money and our precious trip!