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Elridge
미국 · 커플 · 2026년 11월
“Never Again!”
+It was decently clean
−Arrived at 3 and was told we couldn’t check in because systems were down. We had a wedding to be to at 4. I checked back with them at 3:30 and they still couldn’t check me in. I checked in at midnight after the wedding. Asked if I would be given some type of discount or refund since my check in had been delayed 9 hr. The desk clerk said I’d have to call a manager for that. Then through the 3 course meal that he had spread all over the counter, reached me 2 business cards and said “these are the managers, good luck calling them because they never answer for me”
Elizabeth
미국 · 커플 · 2026년 11월
“Nice Place to Stay”
+Convenient location for looking at fall colors, comfortable beds and good breakfast.
−No body wash available, no fruit at breakfast
“It was wonderful”
+everything
−nothing
George
미국 · 가족 · 2026년 10월
+Location, staff and room
−Noisy all night long
Ventura
미국 · 혼자 · 2026년 10월
+UNREMARKABLE OVERALL
−I didnt like being issued a reservation and at check in room keys only to find someone was already occupied the room and had to wait a long period of time to be issued another room only to be given a subpar room compared to what I booked and paid for, unpon asking for a late check out, they didnt want to extend my checkout even to match the time lost for the oversight at check-in.
“Bad”
+i liked that the hotel was pretty clean
−The staff, especially the manager was rude. I booked two rooms through booking .com , and my daughter did not get the message( very poor connectivity and internet.), and she booked a room through the hotel. We needed to cancel one room which we had extra. Booking.com was totally unhelpful, i was talking to an Ai assistant for half an hour. The hotel refused to cancel one room either through the hotel itself or through booking .com. We realized that we booked too many rooms well ahead of check-in, within fifteen minutes of booking. No one was helpful. As a result, I will not be using booking.com in the future( I have a genius 2 status, and i recently booked a trip to Paris for over 5k with them. After this incident, they lost my business. Not only wasn’t i able to speak to someone live, but they directed me to a site where i would be paying 2 dollars for a phone call and be signed up for a yearly subscription. It’s completely fraudulent and misleading. As far as the hotel, for someone working on the hospitality business, they were neither hospitable nor helpful.
“Always a pleasure”
+Everything! This has become my favorite place to stay when coming to visit my daughter.
−No complaints
Emily
미국 · 친구들과 · 2026년 9월
“CLOSE TO WESTERN CAROLINA UNIVERSITY & Downtown Sylva.”
+Our daughter attends WCU & they give you a student discount on your room. The rooms have always been very clean and cozy! Great coffee at 0630 breakfast. We wanted to stay there again for family weekend but they are booked! 💜💛
−N/A
+They had the lobby decorating for the moving into the college locally. The staff is always exceptional and the place is wonderful. Very reasonable pricing.
+Breakfast was good, wish you still offered hard boiled eggs and maybe a sugar free coffee creamer. Hotel (3rd floor)was a little stuffy smelling this time, not usually the case, and we stay here several times a year. Our bathroom was lacking the conditioner bottle in the shower but was replaced promptly after we made the desk aware. This hotel is always an easy stay and if you accepted pets we would stay even more when we travel with our dog.