이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 48개를 기준으로 한 점수예요.
+The staff were very pleasant and helpful. The place was clean and quiet.
+Reservation was for 2 rooms Reserved 2 queen beds in each room - was given a king in each room There were spiders in the bed when I turned back the covers Wasps in room Toilet clogged TV did not work
+Killed spiders in bathroom. Sheets smelled like cigarettes. Breakfast was bread or English muffin. No butter. Cereal but no milk. What a joke. And not a resort. Not even a pool!
+Although the staff was great, the property is old and tired. The attempt to update falls short, very short. TV did not work. Shower was barely warm. Tile floor (entire floor) was dirty (not easy to keep clean). Again, not the fault of Staff, property is just worn out!
+The guy at check-in (9-14-24) couldn’t answer basic questions, citing “it had been a long day”. Room was full of bugs and even dirty towels in the bathroom from the stay prior. We asked about checking out before the lobby opens because of early morning plans, and was told to drop the room keys in the drop box. At check out time, we were called numerous times from the front desk mentioning we were getting charged another night. We mentioned we followed instructions of the front desk, the check-in lady on 9-15-24 said she would have to follow up with us…. 10 out of 10 won’t be staying here again, especially for $120 a night.
Verified traveler
2024년 8월
“Horseshoe Bend, AR”
+Stay was not too good. It appeared the bathroom in our room had been remodeled and was nice, but the carpet had not been replaced in many years. Breakfast was lack luster, pop tart and packaged honey bun. Coffee was okay.
+The picture that we saw did NOT remotely look like the room we got. When you opened the door, the room just smelled "old" Random mismatched bedding on the bed was odd. TV wasn't working properly. Just gave a very creepy vibe so we ended up not staying
+Upon pulling up to the hotel, cats everywhere. Was unable to pull up to front entrance because of it. We then enter our room where there are dead bugs everywhere. No toilet paper, Kleenex shoved in holder. Had to got front desk to ask for TP. Room appeared to not have been serviced! Stains on bedsheets, toilet bowl had poop all over inner rim, bugs and debris under bed, cobwebs all over, toiletries covered in filth and under chair was a spider nest and egg sacs. We asked for a new room. She grabbed her cane, pops a cigarette in her mouth, then grabs her electric cart to show us another room. This room was worse….live bugs crawling all over! She tells us if we want to go somewhere else she can reimburse our stay. Mentioned another hotel/resort down the road but have a minimum night requirement. Also informed us that they let maintenance guy go and some cleaning staff go the previous day and therefore closed their other building. With no choice we stayed the night after running to the Family Dollar to buy new bedding/pillows and cancelled our 2nd night. We avoided the continental breakfast which consisted of cereal thrown in Tupperware containers. The whole experience was so repulsiv
+Absolutely in a beautiful and quiet location.
+Very outdated. No 24 hours staff. We were the only ones there aside from a vehicle with all the windows busted out and two men staring us down as we went into our room. Bugs on the floor and in the bathroom. Stains on the top bed cover. Felt eerie enough for us to leave and go home at 11 pm.