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Artux007
네덜란드 · 커플 · 2026년 10월
“DONT'T GO HERE - IT'S HORROR”
+nothing
−All was terrible and very lousey - not clean - very old - very noise area with conflicts - not safe area - DONT'T GO THERE - IT'S HORROR - PLEASE BOOKING REMOVE THIS FROM THE SITE. The company doesn't react never . We did many complaints and Left after 1/2 night ( we booked 4 nights). WE are still waiting for refund
Laura
오스트레일리아 · 혼자 · 2026년 10월
“During the time we were trying to solve the issue 4 more people arrived with the same problem”
−Worst place to stay they did not respect our booking even though it was paid a year in advance
Kaylin
오스트레일리아 · 커플 · 2026년 10월
“DO NOT STAY - Booking.com refuses to refund even with safety issues”
−Absolutely disgusting experience - do not recommend! We stayed in Room 23 at Birches Serviced Apartments, and I honestly cannot believe the condition of the room or the way our complaint was handled. I have never had to abandon accommodation and request a refund before, and this experience was genuinely appalling. The room was in an unacceptable condition. The sponge provided was clearly used and brown, and I had to go to reception just to get it replaced. There was mould throughout the shower, cockroaches crawling around the room and our belongings, no cutlery to use, a broken hairdryer, no shampoo or conditioner, and a blanket for the second bed with holes in it. One of the spoons provided also had suspicious residue on the end that was extremely concerning. To top it off, the cabinet door handles appeared to be made from thumbtacks, which looked incredibly cheap and potentially unsafe. I have photos documenting these issues. Considering what we paid for the accommodation, plus the additional $90 pet fee and $20 per night for parking, these conditions were completely unacceptable. What made this experience even worse was the way management handled our complaint. After the issue c
Karen
오스트레일리아 · 가족 · 2026년 10월
“Needs some love but great location”
+New couches were comfortable, good location and friendly reception staff.
−Crusty old blanket on bed, mouldy window tracks, inaccessible bathroom, smelled old and musty. Mould in bathroom. Could barely get to the toilet due to oversized vanity in bathroom. Needs a really good paint a good renovation.
Kyle
오스트레일리아 · 커플 · 2026년 10월
“Would not recommend these scammers”
+Absolutely nothing didn’t manage to even stay room wasn’t serviced got offered an alternative room and this one was not serviced either
−Everything you don’t expect shit stains on a blanket
Gregory thompson
오스트레일리아 · 혼자 · 2026년 9월
+Very friendly and professional 👌
−Staff and location
Lewis
오스트레일리아 · 가족 · 2026년 9월
“Reasonable value at this price point.”
+Great location with secure parking for an extra $20 per night. Helpful staff.
−Rooms were comfortable but a bit dated.
Nicola
오스트레일리아 · 커플 · 2026년 9월
“Cheap and cheerful - budget accommodation.”
+Walking distance to MCG
−Furniture is a little tired
Peta
오스트레일리아 · 커플 · 2026년 9월
“Disgusting and unsafe!!!! NEVER again!”
+Absolutely NOTHING!
−Took over an hour of proving we had a booking to be given our room then we couldn’t find it as the number was actually falling off the door and we were given the wrong floor! PowerPoints has holes in them and wires exposed, one in the bedroom was burnt out, black mould in the bathroom on the blinds and vanity and stains of god knows what on the walls. We have reported it as it was so bloody expensive for the disgusting and unsafe room we were given, we actually walked straight out and bought glen 20 and sanitiser wipes and wiped ever surface and sprayed the couches and beds before we touched them.
Trevor
오스트레일리아 · 혼자 · 2026년 9월
+Close the event that I was attending
−Old paint on walls, burn marks on kitchen bench, old worn out lounge, TV only received one TV statio (the ABC), the shower tap leaked, the bath tub is very old.