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Kendal
오스트레일리아 · 혼자 · 2026년 1월
−The hotel was under renovations when I showed up and I did not have a room to stay in. The hotel or booking.com failed to mention that when booking the room. All the hotels in the town were also booked for the weekend and I had no where to go.
Allen
오스트레일리아 · 혼자 · 2026년 1월
“No stay. No access. No booking”
+There was no access to a derelect building so nothing to like. Should be removed from bookings.com as it is misleading and not a good look for the company and creates unnecessary issues when you think you have accommodation and it’s not there.
−On arrival the Belmore was locked up and abandoned. While the booking was confirmed online no access was available causing great stress and difficulty arranging accommodation. This was found some 40 kms away. Very disappointing and unacceptable
Arthur
오스트레일리아 · 혼자 · 2026년 1월
“The last time I will ever use Booking.com”
+Conveniently close to a supermarket
−There was no-one there, no staff, no reception. Phone numbers were disconnected. Obviously I couldn't even stay there, and had to make phone calls to get my money back.
Lachlan
오스트레일리아 · 혼자 · 2026년 1월
“Terrible. I got there and the hotel has closed down!”
+Nothing. The hotel has closed. It is not open anymore!
−The hotel has closed. There is no one there! I had to sleep in my car! I want my money back!
Kim Francis
오스트레일리아 · 혼자 · 2026년 1월
“It provided a much needed place to stay, but questionable comfort.”
+No staff on-site on arrival/reception, had to be advised by a person passing by to enquire at another location and report my arrival. No Breakfast option on site. No compliment bottle water available. The poor supply of tea/coffee & milk provided. No security on French Door to the veranda. No security on external doors to the building
−As above.
Jac
오스트레일리아 · 혼자 · 2026년 1월
−That Booking.com proceeded to take booking and funds for a property that has shut and there is no way of contacting for a refund.
Lyn
오스트레일리아 · 혼자 · 2026년 1월
“None”
+Nothing.
−Everything
Shannon
오스트레일리아 · 혼자 · 2026년 1월
“Booking.com should be aware the business is no longer operational”
+Nothing it was closed
−It wa closed
Chris
오스트레일리아 · 혼자 · 2026년 1월
+Nothing at all
−The place was locked, couldn't get in, phone was disconnected and didn't stay.
Chris
오스트레일리아 · 혼자 · 2025년 12월
“Very confusing. Belmore Hotel says open when it’s closed but still open for accommodation.”
−I didn’t like the fact this property is still shown on Booking.com as open. My employee I booked the room for arrived to an empty hotel, he walked across the road to the Royal & was told the Belmore had been closed for 4 months & the royal was taking bookings to stay at the Belmore…..wtf.