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Michael
미국 · 커플 · 2026년 10월
“Hotel has great potential with great location but needs better care of details and services”
+Location is great, right on the ocean with waves crashing nearby. The room is very large. Breakfast was good, although coffee was not included in the free breakfast. Personnel were friendly but not extremely helpful. They did accommodate an error date in my reservation, that was appreciated, but at the original nightly rate for the ocean front preferred hotel, and moved me to another inferior location and room than was small with construction noise on the premises
−The hotel nightly rate was high considering no soap or shampoo in the shower containers, no hot water in the shower or sink, the WiFi didn't work and waited many hours for a replacement, that did not work well either. The bathroom toilet had big red ocean crabs crawling out of the flush pipe hole into the toilet bowl. Flushing did not get rid of the crabs. The balcony outside door did not close as the top corner did not fit inside the door jam.
“We cant bring food., or any but renters should have an option to bring snacks or food”
+The place is ok to me but , the place needed to fix the Master Bed rooms , the AC in the second floor is terribke does not woek ams its noisy .the doors in the Master Room needed locks . Needed hangers in each rooms . The First floor is good .
−It’s hot the roof is too open and no hangers . Pool is nice
Cristylane
오스트레일리아 · 혼자 · 2026년 4월
+“Luxury” is just the view, nothing else.
−I stayed at Balay Pacifico because they market themselves as a luxury villa. The only luxurious thing was the view. The accommodation itself was awful. Everything felt old and poorly maintained, like no one has done proper upkeep in years. For the price they charge, it was a complete ripoff. 🤮🤮🤮 The worst part is the safety. There was no medical kit, no first aid kit, no rescue equipment, and no trained staff on site. My father had a medical emergency during our stay. The owner called, but no help arrived. I was the one who had to call the ambulance myself. Then they asked if we had a car so we could take him to the hospital. They didn’t offer their own vehicle, didn’t arrange transport, didn’t do anything. What if a guest doesn’t have a car? Are you just supposed to die waiting? My dad was dead on arrival at the hospital. 💔 Afterwards, no condolences came from the owner. A woman who said she was the owner’s mother-in-law went with my mother to the hospital and promised help with funeral expenses. That help never came. I’ve messaged and called the resort multiple times since. No replies. No accountability. If you are considering Balay Pacifico, think twice. If you have any heal
“Email me for the rest of the story and pictures! Salamat, Greg & Isabel”
+Breakfast was included and very small portions.
−NIGHTMARE! It seems like the owner drains the pool following a busy holiday weekend which is understandable for cleaning. We checked in around 3.30 pm and after a swim and dinner the pool was suddenly being emptied for cleaning at 7 p.m. I was shocked at this (no prior knowledge). Kids were crying they had no pool to swim in that evening. I rented 3 Villas for 30 family members and rented three vans and a 10 hour round trip for my family and had no pool to swim in the evening we arrived. I woke up the next day only to find one man cleaning an empty pool at 6.30 am. The pool is supposed to be open 7 am - 10 pm. Noone seemed to know what's going on and I was very upset and the staff on site had no answers. The pool is supposed to be open. The staff called the owner and let her know i was extremely upset and she talked to me and my wife and said after a busy holiday weekend they need to drain the pool for cleaning. (Perhaps she should put that on her website), Then customers don't book a villa on Monday or Tuesday after a Holiday! When the pool closes at 10 pm she should have had her pool cleaning crew clean overnight and refill the pool by 7 am in the morning for her guests (Poor Ope
Nenia Joy
미국 · 가족 · 2026년 1월
“Consistently excellent service that makes this villa a top choice for us”
+This is our second time staying at Balay Pacifico, and the experience was just as amazing as the first. The staff’s attentiveness and thoughtfulness continue to impress. They even went out of their way to fulfill a small personal request,to greet our Nanay,which made the stay extra special. Consistently excellent service that makes this villa a top choice for us. We can’t wait for our next visit!
−Honestly, there wasn’t much we didn’t like,perhaps just that it was a bit pricey, but the exceptional service and experience made it worth it.
Omlang
영국 · 가족 · 2025년 12월
“It was excellent and perfect”
+The beautiful view and the outstanding staff whose always ready to help
−None
Gregory
미국 · 친구들과 · 2025년 9월
+Outstanding location, staff and overall atmosphere.
−All was great
“Great place with great staff. Would definitely stay again.”
+Great resort in a wonderful location. The villas are spacious and clean.Calicoan is probably my favorite places in the Philippines. Awesome, gentle surfing, good little resorts with good food. And no foreign tourists to speak of.
−As mentioned the villas could use a refresh and some upkeep but we’ve been traveling to the Philippines for decades and that seems to be the norm.
“Very satisfactory and enjoyable.”
+The electrical outlets were busted due to the failure of the electric cooperative to supply the correct voltage. Not only were the outlets busted but some of the appliances as well. The owner and staff were apologetic but also offered complementary items to make our stay comfortable. The villa assigned to us was very spacious and can even accommodate more than the stipulated maximum of 6.
−As a wheelchair-bound senior citizen, the bathroom, i think, needs PWD handles and anti-slip mats. Pathways also are not wheelchair-friendly. The hotel could not be faulted for the fluctuating electricity, though.
“A peaceful and comfortable stay with amazing ocean views, great food, and friendly staff.”
+I had a truly enjoyable stay at this resort on the Pacific coast of Samar. The entire property is very clean and well-organized, and the atmosphere is peaceful and relaxing. The cabin I stayed in was incredibly spacious, especially the master bedroom, which had a large, comfortable bed. The bathrooms were also roomy and very well-designed, making the whole place feel extra comfortable. There was a big TV, and the kitchen,with its own bar,was a great addition. What really made the stay special was the stunning view of the ocean. I spent a lot of time just sitting and taking in the beautiful coastal scenery. The swimming pool is also a highlight,deep, comfortable, and perfectly positioned to enjoy the view while swimming or lounging. The restaurant was another pleasant surprise. I especially enjoyed the Filipino dishes and seafood,everything I tried was fresh and flavorful. I also sampled a few cocktails, which were nicely prepared. The staff were friendly, attentive, and always willing to help. Overall, it was a fantastic experience, and I would gladly return in the future.