이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 60개를 기준으로 한 점수예요.
+AVOID AMBER RESIDENCE AT ALL COST. First impression: dirty & run down. The hotel workers are slow and lazy. None of TVs in the rooms work. Water starts & stops. Air Conditioning busted on second night. Couldn't sleep in the heat. They changed my room to another that had a box spring for a mattress. The springs dug into my tibs and back. Couldn't sleep again. Room safe hinge busted. Door handle falling off. The stairs to the rooms are steep. Garbage in hallway. Staff too lazy to clean rooms. Have to beg them to do it multipe times. Spoke with owner, Jean-Phillip on the last night. He said the mattress is just firm. I took him to my room, no.45. to show him. He pressed on the mattress and acknowleged it's just a box spring but didn't offer to do anything about it. The owner simply dismissed all the issues by proclaiming his hotel is the cheapest near Patong Beach. I told him if i knew air conditioning doesn't work and i have to sleep on.a box spring, i would never book the room. He shrugs and went back to his bottles of wine in the lobby. I filed multiple complaints with Expedia. As of now, no results nor resolution. Amber Residence is a fraud. The front desk photo on Expedia is fake
+There was a very rude reception and hotel owner. The rooms were clean but the woman at the reception was very rude and so was the hotel owner, a European gentleman.
+Wir waren nur für eine Nacht dort als wir in Thailand ankamen und das hat auch vollkommen gereicht. Die Klimaanlage war sehr laut, so dass man kaum schlafen konnte. Bei unserer Ankunft fragten wir wie der TV funktioniert. Die Antwort kurz und bündig: der ist kaputt. Das Frühstück war leider nicht gerade top, obwohl sich das Personal sehr Mühe gegeben hat einen Teller vorzubereiten.
+Thank you for this place have a nice day
+On arrival, told me my room would be 10 mins. After waiting 45 mins was told there was no room. Contacted Expedia, they contacted motel, then motel found me a room in a motel down the road.
+Kind of dirty, no elevator. Pretty overpriced compared to others. Would not recommend
“The worst night ever!”
+resident puket hotel, I am limited in walking and it was not written that the room is on the 4th floor without an elevator, after I asked they gave me a room on the 3rd floor, I went to take a nap and there was constant noise every 5 minutes for 3 hours so I asked to vacate, I called the hotel owner who said it was not his problem and he is not returning the money, insolently He hung up on me! In addition, when I came back from dinner at night, the hotel was locked and there was no one to talk to. I looked for help for an hour. The workers doesent speak engliah and doesnt Read a translation, very frustrating, the balcony faces a wall, the place is very noisy and old, very not recommended!!
jenspeter1405
독일 · 친구들과 · 2022년 2월
“Expensive and poor food”
+My mate and I went there today to grab a quick lunch. Turned out the lunch wasn’t going to be a quick grab. A huge sign “no smoke - fine 2000 baht” with the owner smoking a cigarette at the table next to us. The food arrived with a warm sprite and fries more cold than the drink. Phuket and Pattong is great as long as you stay away from here(;
“Good place”
+Nice rooms, next to a beach
Verified traveler
2019년 8월
+Sạch sẽ, thoáng mát, chủ khách sạn mến khách. Nói chung là OK