이 호텔에 묵었던 투숙객의 리뷰로, 저희 호텔 공급사가 제공해요. 최근 리뷰 6개를 기준으로 한 점수예요.
+Really helpful concierge and a spacey clean apartment
+When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem. I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call , but it turned out to be some sort of health care company trying to sell me medical services. It was a joke, and the receptionist couldn’t do anything about it. This whole process took about an hour. I even called that U.S. number twice, but the lady on the other end just kept talking nonstop like a robot, still trying to sell me health services. Then the receptionist gave me an U.K. number and asked me to pass it to Mary Ann so she could call, but Mary Ann said the line was busy. By that point, an hour had already passed, and I felt completely fooled. Finally, I called the U.K. number myself. I had to argue again with another representative who insisted that the booking was correct, claiming it was a one-bedroom apart
+The room is nice with good view. But the travelling time is during sunmer and no air con in the room, please consider
+Overall satisfied with the stay. Bed was quite squeaky every time I turned on it, but not terrible. I rated communication 2 stars because while I was there the communication was good, but before I arrived I sent 2 emails and called 2 times and did not get the answer.
+Next door to Wembley Stadium. Walkable distance to grocery, restaurants and underground train.
“Comfort and Convenience at Wembley Stadium”
+We were pleasantly surprised by the comfort and quality of the apartment. There was plenty of space and the two bathrooms were a major convenience. We would have appreciated if all the beds had sheets on them- we had to get the sheets from the closet and make the beds ourselves. But other than that, we were very pleased and would recommend the stay, especially to anyone attending an event at Wembley. It is literally a stone's throw away from the stadium.